Common use of Complaints and Dispute Resolution Clause in Contracts

Complaints and Dispute Resolution. If you have a complaint or a dispute with us, including if we have breached the terms of this Agreement you can: • complain to us (Complaints line 0800 414 141); • seek assistance from the Ombud responsible for banks on 0860 800 900 (sharecall) and +00 00 000 0000; or • seek assistance through the courts in South Africa. Disputes and complaints about a credit agreement can also be resolved by: • seeking resolution of a dispute by alternative dispute resolution under the NCA; • filing a complaint with the National Credit Regulator; or • applying to the National Consumer Tribunal.

Complaints and Dispute Resolution. If you have a complaint or a dispute with us, including if we have breached the terms of this Agreement us you can: • complain to us (Complaints line 0800 414 141); • seek assistance from the Ombud responsible for banks on 0860 800 900 (sharecall) and +00 00 000 0000011 712 1800; or • seek assistance through the courts in South Africa. Disputes and complaints about a credit agreement can also be resolved also by: • seeking resolution of a dispute by alternative dispute resolution under the NCA; • filing a complaint with the National Credit Regulator; or • applying to the National Consumer Tribunal.

Complaints and Dispute Resolution. If you have a complaint or a dispute with us, including if we have breached the terms of this Agreement us you can: • complain to us (Complaints line 0800 414 141); • seek assistance from the Ombud responsible for banks on 0860 800 900 (sharecall) and +00 00 000 0000011 712 1800; or • seek assistance through the courts in South Africa. Disputes If you are an NCA client, disputes and complaints about a credit agreement can also be resolved also by: • seeking resolution of a dispute by alternative dispute resolution under the NCA; • filing a complaint with the National Credit Regulator; or • applying to the National Consumer Tribunal.