Common use of Complaints Handling Policy Clause in Contracts

Complaints Handling Policy. Xxxxxx Capital Seychelles Limited (formerly ICC Intercertus Capital (Seychelles) Limited) (hereinafter the “Company”) aims to provide superior services to all of its Clients. The Company has appointed a Compliance Officer to efficiently handle any complaints from the Clients. This is to allow the Company to resolve and apply mandatory measures to avoid any recurring issues. Definition The Company classifies a complaint as any objection and/or dissatisfaction that the Client may have with regards to the provision of the services provided by the Company. A complaint form is enclosed at the end of this Policy.

Complaints Handling Policy. Xxxxxx Capital Seychelles Limited (formerly ICC Intercertus Capital (Seychelles) Limited) (hereinafter Limited)(hereinafter the “Company”) aims to provide superior services to all of its Clients. The Company has appointed a Compliance Officer to efficiently handle any complaints from the Clients. This is to allow the Company to resolve and apply mandatory measures to avoid any recurring issues. Definition The Company classifies a complaint as any objection and/or dissatisfaction that the Client may have with regards to the provision of the services provided by the Company. A complaint form is enclosed at the end of this Policy.