Common use of Customer Focus Clause in Contracts

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hire variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Role Specific Competencies Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. KEY RELATIONSHIPS

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hire variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Role Specific Competencies Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Interpersonal Savvy Relates well to all kinds of people – up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Priority Setting Spends his/her time and the time of others on what’s 's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, ; creates focus. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. KEY RELATIONSHIPS

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hire hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Role Specific Competencies Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work slow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information Priority Setting Spends setting Xxxxxx his/her time and the time of others on what’s 's important; quickly . Quickly zeros in on the critical few and puts the trivial many aside; can . Can quickly sense what will help or hinder accomplishing a goal; eliminates . Eliminates roadblocks, creates . Creates focus. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. KEY RELATIONSHIPS.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For for Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hire hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Role Specific Competencies Priority Setting Spends his/her time Problem Solving Uses rigorous logic and the time of others on what’s importantmethods to solve difficult problems with effective solutions; quickly zeros in on the critical few and puts the trivial many asideprobes all fruitful sources for answers; can quickly sense what will help or hinder accomplishing a goalsee hidden problems; eliminates roadblocks, creates focus. Listening Practices attentive is excellent at honest analysis; looks beyond the obvious and active listening; has doesn’t stop at the patience to hear people outfirst answers Dealing with Ambiguity Can effectively cope with change; can accurately restate shift gears comfortably; can decide and act without having the opinions of others total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work Interpersonal Skills Is able to relate well to people; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even when he/she disagreeshigh-tension situations comfortably. KEY RELATIONSHIPS

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Managing Diversity diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages disabilities irrespective of age and both sexes; hire variety and diversity without regard to classgender; supports equal and fair treatment and opportunity for all. Role Specific Competencies all Priority Setting Spends his/her own time and the time of others on what’s what is important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goalwhen seeking to accomplish goals; eliminates roadblocks, ; creates focus. Listening Practices attentive focus Problem Solving Uses logic and active listening; has the patience established processes to hear people outsolve difficult problems and achieve effective solutions; can accurately restate see hidden problems; Is excellent at honest analysis; looks beyond the opinions obvious ; doesn’t stop at the first answers Managing and measuring work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress and results consistent with scope of others even when he/she disagreespractice (NZASRDP, 2018). KEY RELATIONSHIPS

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hire hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Role Specific Competencies ROLE SPECIFIC COMPETENCIES Interpersonal Savvy Relates well to all kinds of people – up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably Priority Setting Spends his/her time and the time of others on what’s 's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus Managing and measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measure; monitors process, creates focus. Listening Practices attentive progress and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. KEY RELATIONSHIPSresults designs feedback loops into work.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For for Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hire hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Role Specific Competencies Planning Accurately scopes out length and difficulty of tasks and projects. Sets objectives and goals. Breaks down work into the process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results. Interpersonal Savvy Relates well to all kinds of people – up, down, and sideways, inside and outside the organisation. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can defuse even high-tension situations comfortably. Priority Setting Spends his/her time and the time of others on what’s 's important; quickly . Quickly zeros in on the critical few and puts the trivial many aside; can . Can quickly sense what will help or hinder accomplishing a goal; eliminates . Eliminates roadblocks, creates . Creates focus. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. KEY RELATIONSHIPS.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Managing Diversity diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hire hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Role Specific Competencies Priority Setting Spends Able to set priorities in line with clinical needs and current resourcing Problem Solving Involves teams (as appropriate) and looks “outside the square” to solve complex problems. Interpersonal Savvy Relates well to all kinds of people—inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Motivating Others Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her time and the time of others on what’s work is important; quickly zeros in on is someone people like working for and with. Organisational Agility Well prepared and organised for all tasks. Expects the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions same of others even when he/she disagreestheir team. KEY RELATIONSHIPS

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity Manages Management Competencies Interpersonal Savvy Relates well to all kinds of people—up, down, and classes of people equitablysideways, inside and outside the organisation; deals effectively with all races, nationalities, cultures, disabilities, ages builds appropriate rapport; builds constructive and both sexeseffective relationships; hire variety uses diplomacy and diversity without regard to class; supports equal and fair treatment and opportunity for all. Role Specific Competencies Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many asidetact; can quickly sense what will help or hinder accomplishing defuse even high-tension situations comfortably. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Process Management Good at defining the processes necessary to get tasks completed in a goaltimely manner; eliminates understands how to separate and combine tasks into efficient work flow; can see opportunities for synergy and integration where others can't; can simplify complex processes; anticipates and adjusts for problems and roadblocks, ; creates focus. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagreesevaluates results. KEY RELATIONSHIPS

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hire hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Role Specific Competencies Priority Setting Spends his/her time ROLE SPECIFIC COMPETENCIES Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and the time of others on what’s importantactivities; quickly zeros in on the critical few understands how to separate and puts the trivial many asidecombine tasks into efficient work flow; knows what to measure and how to measure it; can quickly sense what will help or hinder accomplishing see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organising Can marshal resources (people, funding, material, and support) to get things done; can orchestrate multiple activities at once to accomplish a goal; eliminates roadblocksuses resources effectively and efficiently; arranges information and files in a useful manner. Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, creates focus. Listening Practices attentive progress, and active listeningresults; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. KEY RELATIONSHIPSdesigns feedback loops into work.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity Manages Management Competencies Interpersonal Savvy Relates well to all kinds of people—up, down, and classes of people equitablysideways, inside and outside the organization; deals effectively with all races, nationalities, cultures, disabilities, ages builds appropriate rapport; builds constructive and both sexeseffective relationships; hire variety uses diplomacy and diversity without regard to class; supports equal and fair treatment and opportunity for all. Role Specific Competencies Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many asidetact; can quickly sense defuse even high-tension situations comfortably. Process Management Good at figuring out the process necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Listening Practices attentive to measure and active listening; has the patience how to hear people outmeasure it; can accurately restate see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Problem Solving Can effectively cope with change; can shift gears comfortably; can decide and act without having the opinions total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Planning Accurately scopes out length and difficulty of others even when hetask and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/she disagreespeople assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals, evaluates results. KEY RELATIONSHIPS

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hire variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Role Specific Competencies Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Interpersonal Savvy Relates well to all kinds of people – up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, ; creates focus. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. KEY RELATIONSHIPS.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hire variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Role Specific Competencies Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals, evaluates results. Managing Vision and Purpose Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision, makes the vision sharable by everyone; can inspire and motivate entire units or organisations. Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work. Interpersonal Savvy Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. KEY RELATIONSHIPSRELATIONSHIPS Within Southern DHB External to Southern DHB • Southern DHB NCSP Register staff • NCSP • Public and Population Health staff • Patients, Families and Whānau • Southern DHB Colposcopy staff • Relevant national, regional and community agencies, working with Māori, Pacific and Asian people • Māori Health Directorate • BSOS Screening support Services staff • All other departments as appropriate ▪ Māori Health and Pacific Health providers • Community Members • Educational Institutions • PHO and General Practice Nurses and Practice Managers • Industry • NGO’s and Youth Health Sector • HWNZ • Other District Health Boards PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Tertiary qualification in health or Education. • Competent Professional. • Post Graduate qualification in Public Health. • Proficient Professional.