Common use of Customer Satisfaction Surveys Clause in Contracts

Customer Satisfaction Surveys. Licensor shall have the right, at its own expense, commission an independent survey company ("Survey Company") to conduct a customer satisfaction survey of Licensee's customers on a yearly basis for purposes of assessing the quality of Licensee's Primary Services, Additional Services, Additional Products or Core Products, or all of them. The methodology of the survey will be determined by the Survey Company and Licensor. An outline of current survey methodology for Primary Services, which may change from time to time, is attached as Exhibit F. The results of all surveys of Licensee's customers will be shared with Licensee to assist Licensee in improving its business and complying with Licensee's obligations under this License Agreement, including its obligations with regard to the Quality Standards described herein. The results of surveys will be used to evaluate the general level of customer satisfaction and to assist Licensor in determining whether or not Licensee is meeting the Quality Standards. Licensor will instruct the Survey Company to obtain all required survey information directly from the Licensee and not through or in conjunction with Licensor. The Survey Company will be required to execute an appropriate confidentiality agreement for the benefit of Licensee and the other licensees of the Marks, which shall provide that the Survey Company will not disclose any Confidential Information of Licensee to Licensor, the Partnership Partners or affiliates, or their employees or to any other party (except that the results of the survey for each market and other survey information which is applicable generally to all licensees of the Marks or any of them may be disclosed to Licensor and used by Licensor in connection with its business operations).

Customer Satisfaction Surveys. Licensor shall have the right, but not the obligation, at its own expense, to commission an independent survey company ("Survey Company") to conduct a customer satisfaction survey of Licensee's customers on a yearly basis for purposes of assessing the quality of Licensee's Primary Services, Additional Services, Additional Products or Core Products, or all of them. The frequency and the methodology of the survey any such surveys will be determined by the Survey Company and Licensor. An outline of the current survey methodology for Primary Services, which may change from time to time, is attached as Exhibit F. The results of all surveys of Licensee's customers will be shared with Licensee to assist Licensee in improving its business and complying with Licensee's obligations under this License Agreement, including its obligations with regard to the Quality Standards described herein. The results of surveys will be used to evaluate the general level of customer satisfaction and to assist Licensor in determining whether or not Licensee is meeting the Quality Standards. Licensor will instruct the Survey Company to obtain all required survey information directly from the Licensee and not through or in conjunction with Licensor. The Survey Company will be required to execute an appropriate confidentiality agreement for the benefit of Licensee and the other licensees of the MarksLicensee, which shall provide that the Survey Company will not disclose any Confidential Information of Licensee to Licensor, the Partnership Partners or affiliates, or their employees or to any other party (except that the results of the survey for each market and other survey information which is applicable generally to all licensees of the Marks or any of them may be disclosed to Licensor and used by Licensor in connection with its business operations). Licensor may, at its own expense, conduct such other investigations, studies and evaluations as it may consider appropriate, from time to time, to assess the quality of Licensee's services utilizing the Marks.