Minor Faults. Non-critical Fault with a work-around that does not degrade system performance. Coverage: 8am – 6pm EST Monday through Friday (Excluding Holidays) Data Pool or the Global Registry is updated every month via phone or email unless otherwise specified or requested by the reporting entity.
Minor Faults. Faults that cause service impairment in the quality of the Services. With minor faults the Services remain connected, operational and usable, but materially lower than the agreed quality parameters on the fibre, after all remote diagnostics have been completed. Wi-Fi issues are expressly excluded from the service levels for Minor Faults, due to the lack of control over Customers’ Wi-Fi use and physical environments. Service Level Serious Faults Minor Faults Maximum Time To Repair 90% within 4 business days 10% within 6 business days Within 4 business days Service Times 08:00-18:00 08:00-18:00 Days Monday to Friday Excluding Public Holidays Monday to Friday Excluding Public Holidays INSTALLATIONS & ACTIVATIONS Installation after PO (provided the complex is live and in production) 90% within 15 business days 10% within 18 business days Activation (after ONT has been installed and provided the complex is live and in production) 90% within 4 business days 10% within 8 business days
Minor Faults. Faults that cause service impairment in the quality of the Services. With minor faults the Services remain connected, operational and usable, but materially lower than the agreed quality parameters on the fibre, after all remote diagnostics have been completed. Wi-Fi issues are expressly excluded from the service levels for Minor Faults, due to the lack of control over Customers’ Wi-Fi use and physicalenvironments. Service Level Serious Faults Minor Faults Maximum Time to Repair 90% within 4 business days 10% within 6 business days Within 4 business days Service Times 08:00-18:00 08:00-18:00 Days Monday to Friday Excluding Public Holidays Monday to Friday Excluding Public Holidays INSTALLATIONS & ACTIVATIONS Installation after PO (provided the complex is live and in production) 90% within 15 business days 10% within 18 business days Activation (after ONT has been installed and provided the complex is live and in production) 90% within 4 business days 10% within 8 business days 5.4 Contact Details 1st Line Support: E-mail: Xxxxxxx@xxxxxxxxx.xxx Finance / Accounts: Email: Xxxxxxx@xxxxxxxxx.xxx Sales: Email: Xxxxx@xxxxxxxxx.xxx Contact Centre: 000 000 0000 5.5.
Minor Faults. To determine whether all the conditions necessary for issue of the Provisional Acceptance Certificate related with the Station have been satisfied, the parties are expected to identify faults in the Works executed regarding the Station. Minor faults shall be considered to be those that do not affect negatively the safety, reliability and operation of the Station, which shall not need to be corrected as a condition for issuance of the respective Provisional Acceptance Certificate. However, the Contractor shall correct or complete said minor faults to the Commission's reasonable satisfaction as soon as possible, but in no case after forty five (45) Days following the respective Date of Provisional Acceptance. If the Contractor is unduly delayed in making the corrections to the minor faults, the Commission may make them by itself or through a third party, at the Contractor's expense or through execution of the Fulfillment Warranty or the Quality Warranty.
