Responding to Complaints Sample Clauses

Responding to Complaints. Lyft shall promptly inform any Rider who submits a Service Animal Complaint and for whom it has contact information that the complaint has been received and is being reviewed. If Lyft has an email address associated with the Rider the response will be sent to this email address.
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Responding to Complaints. If a Guest submits a Disability-Related Complaint of discrimination to Airbnb’s customer support team or Accessibility Team, Airbnb shall typically provide complainants with a link to relevant Airbnb Educational Materials and an acknowledgement (if it has contact information) that the complaint has been received and is being reviewed. Airbnb shall typically complete its review of each complaint within fourteen (14) days of the complaint submission.
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Responding to Complaints. KCC will lead on the handling and management of complaints relating to the Adoption Partnership South East and, where required, liaise with the Complaints Manager/Team of the respective Partner in developing a suitable response. Responses should be provided within a maximum of 20 working days, unless there is valid reason why this cannot be achieved. Complainants should be kept informed of time frames. Where there is multi-agency involvement a timescale will be agreed by negotiation, it is recognised that multi-agency investigations take longer to respond to. If issues arise with meeting time frames it may be necessary to send separate responses to complainants; this should be in negotiation with the complainant and would be as a last resort. The Head of Adoption will be responsible for responding to all complaints about the agency. All complaint responses must be approved and signed by the Head of Adoption.
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Responding to Complaints. If there are any complaints or communications made by customers, citizens, citizen groups and/or public agencies about the Contract Services (collectively "complaints"), the CONTRACTOR shall investigate each such complaint and communication. If the CONTRACTOR determines that a complaint has a valid basis, the CONTRACTOR shall use reasonable efforts to provide a solution to any issues that are within the CONTRACTOR’s control raised by such complaints. The CONTRACTOR shall respond to all complaints as soon as possible, but no later than the end of the next Operating Day following receipt of the complaint.
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Related to Responding to Complaints

  • Responding to Requests The Freedom of Information Officer shall approve all requests for public records unless:

  • RESPONDING TO REQUESTS FOR INFORMATION To the extent authorized by the Participating Consumer(s) and to the extent such individual permission is required by law, the Competitive Supplier shall, during normal business hours (as set forth above), respond promptly and without charge therefore to reasonable requests of the Town for information or explanation regarding the matters covered by this ESA and the supply of electricity to Participating Consumers. Competitive Supplier agrees to designate a service representative or representatives (the “Service Contacts”) who shall be available for these purposes, and shall identify the office address and telephone number of such representative(s). Whenever necessary to comply with this Article 5.3, the Service Contacts shall call upon other employees or agents of the Competitive Supplier to obtain such information or explanation as may be reasonably requested. Nothing in this Article 5.3 shall be interpreted as limiting the obligation of the Competitive Supplier to respond to complaints or inquiries from Participating Consumers, or to comply with any regulation of the Department or AG regarding customer service.

  • Complaints by Bidders and Handling of Complaints (ix) The Recipient shall implement an effective and independent protest mechanism allowing bidders to protest and to have their protests handled in a timely manner. Fraud and Corruption

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • Client Complaints The Operator and AHS shall promptly inform the other party of any material complaints, concerns or grievances made to or against the Operator with respect to the Services. The Operator acknowledges that AHS is required to establish and maintain a patient concerns resolution process in accordance with the Patient Concerns Resolution Process Regulation (AR 124/2006) and that AHS has been advised by the Office of the Alberta Ombudsman that all contracted service providers are also required to have a patient concerns resolution process in place. The Operator shall comply with the Patient Concerns Resolution Process in Schedule “D”, Appendix 5.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Complaints Procedure 18.1 If the Client has any cause for complaint in relation to the services provided by the Company, he should file a complaint as per the Company’s Complaint Handling policy which is available on the Company’s website.

  • Feedback and Complaints 34.1. The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community.

  • Anonymous Complaints When an anonymous complaint, where the complaint, if true, would not or could not lead to criminal charges, is made against a member and no corroborative evidence is obtained through a prompt investigation by management, the complaint shall be classified as unfounded. No disciplinary action may be brought as the result of unfounded complaints.

  • Grievances and Complaints 5.1 It is the mutual desire of the parties hereto that grievances and complaints relative to this Agreement or working conditions generally shall be adjusted as quickly as possible.

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