Common use of Support Hours Clause in Contracts

Support Hours. The business days and hours stated below will only be counted as times falling within our “Support Hours,” that is, the times when phone/email support is available for the Cloud-Based Solutions. All of our Cloud-Based Solutions offer Support Hours from 8:00 am to 5:00 pm Houston, Texas time, Monday through Friday. In addition, some of our Cloud-Based Solutions offer expanded Support Hours as follows: TimeStar® and ExpensAble®: 7:00 am to 7:00 pm Houston, Texas time, Monday through Friday All Support Hours exclude our recognized holidays (New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, and Christmas Day).

Support Hours. The business days and hours stated below will only be counted as times falling within our “Support Hours,” that is, the times when phone/email support is available for the Cloud-Based Solutions. All of our Cloud-Based Solutions offer Support Hours from 8:00 am to 5:00 pm Houston, Texas time, Monday through Friday. In addition, some of our Cloud-Based Solutions offer expanded Support Hours as follows: TimeStar® and ®: 8:00 am to 6:00 pm, Monday to Friday ExpensAble®: 7:00 am to 7:00 pm Houston, Texas timepm, Monday through to Friday All Support Hours exclude our recognized holidays (New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, and Christmas Day).