Telephone and Email Support. Licensor shall provide email and telephone support to NT in connection with the Services
Telephone and Email Support. GMI will provide telephone and electronic support services to GE's Designated Support Contacts from 8 a.m. to 5 p.m. Pacific Time, Monday through Friday, excluding regularly scheduled GMI holidays ("Support Hours"). Telephone and electronic support will consist of the following:
Telephone and Email Support. During the term of this Agreement, Motorola and Company will make mutual support available by telephone and email between Company and Motorola personnel, respectfully, from 8:00am until 5:00p.m. (Central time) each business day.
Telephone and Email Support. Parthus will provide free of charge during the Maintenance period telephone and email support to explain functionality of, or detect and correct within reason difficulties in the Licensee’s use of the Licensed Materials. If a problem cannot be resolved remotely, Licensee may a) document the problem for Parthus’s analysis and Parthus will investigate and correct the problem for the Resolution Fee set out in Exhibit C; or b) request Parthus’s assistance in identifying and resolving the problem at the Licensee’s site for the Resolution Fee set out in Exhibit C.
Telephone and Email Support. Jalian Systems will provide telephone and email support during Jalian Systems's normal business hours, from 9:30 a.m. through 6:30 p.m., Monday through Friday, Indian Standard Time (GMT +5.30), excluding holidays. Such support will include the opportunity to consult with a member of the Jalian Systems’s technical support staff who will assist the Customer with the Software capabilities, functionality and characteristics and provide basic problem resolution assistance as required. This assistance does not cover training or consulting services. Contact information can be found on our website at xxxxxxxxxxxxxxx.xxx.
Telephone and Email Support. Telephone support is provided during Working Hours. Email support is provided during Working Hours. Emails received outside of Working Hours will be collected, but no action can be guaranteed until commencement of Working Hours on the next Business Day. Contact details for support are as follows: Email xxxxxxx@xxxxx.xxx Phone 000 0000 0000
Telephone and Email Support. Telephone and email support on the installation and use of the software is available from 9:00 a.m. to 5:00 p.m. Eastern Time (U.S.), Monday through Friday, excluding holidays observed by your DSR. Support calls outside of these times will be directed to an answering service or call router. The answering service will contact a Technical Support representative, who will respond to the customer appropriate to the urgency of the problem as discussed in paragraph 3 below. Installation support includes answering questions and providing a reasonable level of guidance to the customer on the installation process. Usage support includes answering questions and providing a reasonable level of guidance to the Customer about the use of the software, responding to reports of Errors in the software and determining if the reported Error is a result of a problem in the software or an environmental or installation problem. The customer is responsible for providing documentation sufficient for your DSR to reproduce the Error on its master copy of the software including a written, detailed description of the problem, log files, core dumps, data files, or any other information reasonably requested by your DSR. Support shall be available from the following sources: Phone: 000-000-XXXX (000-000-0000) Email: xxxxxxx@xxxxxx.xxx
Telephone and Email Support. For the period of the contract, the designated representative will have 24 hour unlimited access through telephone or email for support problems and issues.
Telephone and Email Support. Telephone and email support is available from 9:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday, excluding holidays observed by Finch Computing. Support calls outside of these times will be directed to an answering service. The answering service will contact a Technical Support representative, who will respond to the customer according to the priority of the Error pursuant to paragraph 3 below. Usage support includes answering questions and providing a reasonable level of guidance to the Customer about the use of the Software, responding to reports of Errors in the Software and determining if the reported Error is a result of a problem with the Software or with other parts and components of Xxxxx Computing Products, including any third-party software or hardware that may be contained in or part of the Xxxxx Computing Property. Support shall be available from the following sources: Phone: +0-000-000-0000 +0-000-000-0000 Email: xxxxxxx@XxxxxXxxxxxxxx.xxx
Telephone and Email Support. All telephone and email support will be delivered in accordance with any Service Plan Documentation and Fortinet's Support Policy.
