Examples of Provider Services in a sentence
At the end of each Contract year, the Contractor shall issue to OHCA an annual report that details performance of the Provider Services Call Center and maps out improvement strategies for the following year.
The Contractor shall develop a program to train newly hired staff and retrain current Provider Services Call Center staff.
The Provider Services Manager is also responsible for the growth and retention of SoonerCare Select Dental providers, creating a qualified and comprehensive provider network.
Provider Services Call Center reporting shall break down performance by: • The Contractor’s main Provider Services Call Center; • Overflow call center, if applicable; and • Applicable Subcontractors.
The Contractor shall ensure the Call Center meets the following minimum performance requirements: • Call abandonment rate shall be less than five percent; • 85% of all calls shall be answered by a live voice within 30 seconds of the first ring; • Average wait time shall not exceed 30 seconds; • Blocked call rate shall not exceed one percent; and • The overflow call center shall not receive more than five percent of all incoming calls to the Provider Services Call Center.