Additional Information About Basic Online Banking Features. (A) Stop Payment Feature The stop payment feature within the Service is only for stopping payments on checks that you have written and provides a means to securely forward your stop payment requests to us for processing. The fee will be assessed according to our current account fee schedule and as noted in Section 9 of this Agreement. In order to process the request, the Bank must rely on the information provided to describe the item(s). You must include the correct amount of the item, the correct check number, and the correct account number. If you do not give us the correct information, we may not be able to enforce the stop payment order. We will not be responsible if you do not describe the check accurately. Check stop payment requests will automatically expire at the end of six (6) months from the date submitted, unless we receive a request to renew the stop payment request. Stop payment requests received through the Service will generally be processed within one (1) to two (2) Business Days. Therefore, if your request is urgent, we recommend that you contact our Customer Service Department directly via telephone or in person. You agree to hold the Bank harmless from and against any losses, claims or costs (such as attorney fees) incurred by (1) payment contrary to this order if such payment occurs otherwise by a failure to exercise ordinary care, or (2) refusal to make payment of the stopped item. The Bank shall not be liable if, as a result of payment of the item subject to this request, other items drawn by you are returned due to insufficient funds. You will notify us promptly of the issuance of a check or item, which is a duplicate of the check subject to this stop payment order, or upon return of the original check. The Bank shall not be liable for payment of any item subject to a stop payment order upon the expiration or withdrawal of such order, and the Bank may, in its discretion, refuse to honor any such item pending your instruction. You may withdraw this stop payment order only in writing, by secure message through the Service or in person at one of our branch offices. Other limitations on our obligation to stop payment are provided by law (for example, if we paid the item in cash or we certified the item prior to processing your stop payment order). You will not be able to submit a stop payment through the Service for ACH transactions using your account number and routing number. You will need to contact Customer Service at 000-000-0000 f...
