ART's Liability for Outages. All liability of ART for interruptions, errors, omissions, Outages or defects occurring in the course of furnishing the Services and not caused by actions of ISP or third parties shall be strictly limited to Outage credits against sums paid or to be paid in an amount determined in accordance with Section 14.2 ("Credit"). Credit for Outages shall be allowed only when Outages are caused by or occur in the facilities or the Services provided by, operated or serviced by ART. No Credit shall be allowed for Outages due to the failure of facilities, services or equipment not provided, operated or serviced by ART or the acts or omissions of ISP or third parties. No Credit shall be given for any Outages caused by testing, or by routine maintenance provided that ART has given ISP advance notice of such maintenance. ISP must promptly Notify ART of any Outages and include details of such Outages, including, without limitation, time the Outage occurred, duration and cause, if known.
Appears in 1 contract
Samples: Internet Service Provider Agreement (Advanced Radio Telecom Corp)
ART's Liability for Outages. All liability of ART for interruptions, errors, omissions, Outages or defects occurring in the course of furnishing the Services and not caused by actions of ISP Purchaser or third parties shall be strictly limited to Outage credits against sums paid or to be paid in an amount determined in accordance with Section 14.2 12.2 ("CreditCREDIT"). Credit for Outages shall be allowed only when Outages are caused by or occur in the facilities or the Services provided by, operated or serviced by ART. No Credit shall be allowed for Outages due to the failure of facilities, services or equipment not provided, operated or serviced by ART or the acts or omissions of ISP Purchaser or third parties. No Credit shall be given for any Outages caused by testingtesting or emergency interruptions, or by routine maintenance provided that ART has given ISP Purchaser advance notice of such maintenance. ISP Purchaser must promptly Notify ART of any Outages and include details of such Outages, including, without limitation, time the Outage occurred, duration and cause, if known.
Appears in 1 contract
Samples: Master Service Agreement (Advanced Radio Telecom Corp)
ART's Liability for Outages. All liability of ART for interruptions, errors, omissions, Outages or defects occurring in the course of furnishing the Services and not caused by actions of ISP Purchaser or third parties shall be strictly limited to Outage credits against sums paid or to be paid in an amount determined in accordance with Section 14.2 12.2 ("Credit"). Credit for Outages shall be allowed only when Outages are caused by or occur in the facilities or the Services provided by, operated or serviced by ART. No Credit shall be allowed for Outages due to the failure of facilities, services or equipment not provided, operated or serviced by ART or the acts or omissions of ISP Purchaser or third parties. No Credit shall be given for any Outages caused by testingtesting or emergency interruptions, or by routine maintenance provided that ART has given ISP Purchaser advance notice of such maintenance. ISP Purchaser must promptly Notify notify ART of any Outages and include details of such Outages, including, without limitation, time the Outage occurred, duration and cause, if known.
Appears in 1 contract
Samples: Master Service Agreement (Advanced Radio Telecom Corp)
ART's Liability for Outages. All liability of ART for interruptions, errors, omissions, Outages or defects occurring in the course of furnishing the Services and not caused by actions of ISP or third parties shall be strictly limited to Outage credits against sums paid or to be paid in an amount determined in accordance with Section 14.2 ("Credit"). Credit for Outages shall be allowed only when Outages are caused by or occur in the facilities or the Services provided by, operated or serviced by ART. No Credit shall be allowed for Outages due to the failure of facilities, services or equipment not provided, operated or serviced by ART or the acts or omissions of ISP or third parties. No Credit shall be given for any Outages caused by testing, testing or by routine maintenance during non-business hours provided that ART has given ISP advance notice of such maintenancemaintenance or testing. Business Hours shall be Monday through Friday, 9:00 AM to 5:00 PM. ISP must promptly Notify ART of any Outages and include details of such Outages, including, without limitation, time the Outage occurred, duration and cause, if known.
Appears in 1 contract
Samples: Internet Service Provider Agreement (Advanced Radio Telecom Corp)
ART's Liability for Outages. All liability of ART for interruptions, errors, omissions, Outages or defects occurring in the course of furnishing the Services and not caused by actions of ISP Purchaser or third parties shall be strictly limited to Outage credits against sums paid or to be paid in an amount determined in accordance with Section 14.2 12.2 ("Credit"). Credit for Outages shall be allowed only when Outages are caused by or occur in the facilities or the Services provided by, operated or serviced by ART. No Credit shall be allowed for Outages due to the failure of facilities, services or equipment not provided, operated or serviced by ART or the acts or omissions of ISP Purchaser or third parties. No Credit shall be given for any Outages caused by testingtesting or emergency interruptions, or by routine maintenance provided that ART has given ISP Purchaser advance notice of such maintenance. ISP Purchaser must promptly Notify ART of any Outages and include details of such Outages, including, without limitation, time the Outage occurred, duration and cause, if known.
Appears in 1 contract
Samples: Master Service Agreement (Advanced Radio Telecom Corp)