Common use of Bandwidth Service Credit Clause in Contracts

Bandwidth Service Credit. If the Customer believes that Rogers has failed to meet its Bandwidth commitment set out in Table 5, the Customer must provide Rogers with details of the Customer data that substantiates the belief and request that Rogers test the circuit. The Customer must co- operate with Rogers’ reasonable requirements and provide access to the service demarcation point upon request in order to retain its rights to any applicable Service Credit. Upon Rogers’ verification that the actual Bandwidth being delivered is less than the committed Bandwidth for reasons other than Acceptable Downtime, Rogers will issue a Service Credit to the Customer as specified in Table 5.