BLUES ON CALL (Health Education and Support Program. The Blues On Call Program addresses the total health care needs of Members rather than focusing on one (1) specific disease, condition or illness through interaction with both the patient and the Physician. Blues On Call promotes the philosophy of shared decision-making by helping Members work with their Physicians in the task of choosing treatment options that take into account the Member’s values and preferences. The Program provides Members with health care support services, including assistance in the self-management of certain health conditions. Members have twenty-four (24) hour access, seven (7) days a week, to health information and personalized support for health decisions. Support services may include:
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