Call Routing Overviews. the Company will, upon request from the Union, provide an overview of its call centers and the routing process across those centers quarterly beginning January 1, 2015.
Appears in 3 contracts
Samples: Labor Agreement, Labor Agreement, Labor Agreement
Call Routing Overviews. the The Company will, upon request from the Union, provide an overview of its call centers and the routing process across those centers quarterly beginning January July 1, 20152016.
Appears in 1 contract
Samples: Collective Bargaining Agreement
