Cancellation and cancellation confirmation. 16.3.4.1. The hotel or cruise line must accept all cancella- tions received prior to the cancellation deadline. Once a room or cruise has been cancelled prior to the cancellation deadline, the hotel or cruise line must provide the Cardholder with a cancellation code and encourage the Cardholder to write down this code.
Cancellation and cancellation confirmation. The hotel or cruise line must accept all cancellations received prior to the cancellation deadline. Once a room or cruise has been cancelled prior to the cancellation deadline, the hotel or cruise line must provide the Cardholder with a cancellation code and encourage the Cardholder to write down this code. On reversal of the prepaid amount/deposit, the hotel must issue a Receipt, which must contain the following information: The transaction amount The Cardholder’s name The truncated card number The Payment Card’s expiry date The cancellation code The words “deposit cancellation” in the Receipt’s signature field The hotel or cruise line must submit a credit transaction to Teller along with a copy of the Receipt to the Cardholder no later than three banking days after the Transaction Date.
