Connecticut Residential and Business Sales and Service Call Center Staffing Level Sample Clauses

Connecticut Residential and Business Sales and Service Call Center Staffing Level. Commencing within six (6) months after the date of the Closing, the Company will staff the Connecticut Residential and Business Sales and Service Call Centers with a sufficient number of Connecticut CWA- represented employees so that, in general and subject to normal business conditions, at least sixty percent (60%) of the types of in- bound sales and service calls which are generated within the State of Connecticut and are currently handled by Covered Employees in those Centers will be handled by Connecticut CWA-represented employees. The Connecticut Center will handle overflow calls from other Frontier Call centers in a virtual queue. This staffing level is subject to Temporary Workforce Fluctuations as defined in Section 1 (b) of this MOA.
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