Credit Eligibility Requirements. To be eligible to receive a credit allowance for a Service Outage, Customer must:
(a) report the Service Outage by causing Syringa Networks to open a Trouble Ticket;
(b) submit a written request for a credit allowance to Syringa Networks within one- hundred (100) days of the date of the Service Outage;
(c) be current on all payments due and owing to Syringa Networks; and
(d) provide such other information as reasonably required by Syringa Networks to investigate the claim. Unless otherwise expressly allowed, Service Outages are not aggregated for purposes of determining a credit allowance.
Credit Eligibility Requirements. To be eligible for a credit allowance as set forth in the SLA, Customer must be in good standing with Syringa Networks and current in its obligations. To receive service credits, Customer must contact the Syringa Networks NSC at 0-000-000-0000 and request the credit and open a trouble ticket. Such requests must be made within thirty (30) calendar days after the date when the outage occurred. A credit will be applied only to the month following the month in which the event giving rise to the credit occurred. The maximum credit given for a specific Voice Service outage will not exceed a 100% credit of the MRC during the applicable monthly billing period.
Credit Eligibility Requirements. To be eligible to receive a credit allowance for a Service Outage, Customer must:
(a) report the Service Outage by causing XO to open a Trouble Ticket;
(b) submit a written request for a credit allowance to XO within sixty (60) days of the date of the Service Outage; and
(c) provide such other information as reasonably required by XO to investigate the claim.
Credit Eligibility Requirements. To be eligible to receive a credit allowance for a Service Outage, Customer must:
(a) report the Service Outage by causing TRANSTELCO to open a Trouble Ticket;
(b) submit a written request for a credit allowance to TRANSTELCO within sixty (60) days of the date of the Service Outage; and
(c) provide such other information as reasonably required by TRANSTELCO to investigate the claim.
Credit Eligibility Requirements. To be eligible to receive a credit for XO’s failure to meet any SLA, Customer must call XO Customer Care at 0.000.000.0000 within 60 days of the failure to request a SLA credit.
Credit Eligibility Requirements. To be eligible to receive a credit for XO’s failure to meet any SLA, Customer must:
(a) report any failure(s) by contacting XO Customer Care at 0.000.000.0000 (or such other telephone number designated by XO) and opening a trouble ticket;
(b) submit a written request for a credit allowance to XO within sixty (60) days of the date of the SLA failure; and
(c) provide such other information as reasonably required by XO to investigate the claim.
