Common use of Credit Structure Clause in Contracts

Credit Structure. To obtain a credit, Customer must open a Trouble Ticket when a Frame Jitter issue surfaces as described in the “Process for Customer to Apply for SLA Credits” section below. Verizon will work with Customer to confirm that a Frame Jitter issue exists with the Core Network and repair the problem(s), as applicable. Once Verizon confirms that the Frame Jitter on the Core Network between specific Customer locations over a connection for E-Line EVC does not comply with this Service Level Standard, Verizon will have thirty (30) calendar days to address Service Issue and close the applicable trouble before Customer may be eligible for credits under this SLA. If, after thirty (30) calendar days of opening the Trouble Ticket, the Frame Jitter Service Level Standard issue is not corrected, Customer may qualify for credits. Customer’s measure of Frame Jitter prior to opening a Trouble Ticket may be used by Verizon as a benchmark for the repair actions.

Credit Structure. To obtain a credit, Customer must open a Trouble Ticket when a Frame Jitter issue surfaces as described in the “Process for Customer to Apply for SLA Credits” section below. Verizon will work with Customer to confirm that a Frame Jitter issue exists with the Core Network and repair the problem(s), as applicable. Once Verizon confirms that the Frame Jitter on the Core Network between specific Customer locations over a connection for E-Line LAN EVC does not comply with this Service Level Standard, Verizon will have thirty (30) calendar days to address Service Issue and close the applicable trouble before Customer may be eligible for credits under this SLA. If, after thirty (30) calendar days of opening the Trouble Ticket, the Frame Jitter Service Level Standard issue is not corrected, Customer may qualify for credits. Customer’s measure of Frame Jitter prior to opening a Trouble Ticket may be used by Verizon as a benchmark for the repair actions.