Crisis Intervention. AICs must develop policies and protocol for assisting customers who are in crisis. I&R Contact Specialists must be trained to implement crisis protocol when a customer is at risk or in urgent need of intervention assistance. This includes the ability to recognize potentially concerning situations and assess the level of risk or endangerment. Examples of such situations include:
Appears in 6 contracts
Samples: Renewal, contracts.hhs.texas.gov, contracts.hhs.texas.gov
