Cross Functional Services. The dashboard shall provide a real-time user interface, showing a graphical presentation of the current status and historical trends of DIR’s, the Customer’s, or computer appliances key performance indicators necessary to enable instantaneous and informed decisions to be made at a glance. Customers will require a single tenant dashboard. However, DIR will require a multi-tenant dashboard allowing DIR to access the dashboard for any of the Customers.
Cross Functional Services. Contractor shall provide the Cross Functional Services described in Section 6 in accordance with the terms of Section 6 for the HSEP Applications identified in Section 2. Responsibility MatricesFor each type or category of Services, a Section may include a description or a responsibility matrix or both. Each responsibility matrix in such Sections sets forth the respective task- level responsibilities of Contractor and Client for the category of Services described in the description in which such matrix is located. Without limiting the generality of each such description, Contractor shall perform those tasks and activities for which Contractor is listed as the responsible Party in the applicable matrix, and Client shall perform those tasks and activities for which Client is listed as the responsible Party in the applicable matrix. Out of ScopeThe following functions and responsibilities are specifically outside the Scope of this Document: Provision of HSEP Services for any systems and Applications that are not within Contractor’s Scope of responsibility, as set forth in Section 2. As new services are added into the HSEP platform, change controls will be required to determine what additional effort might be required by the contractor to support that service; Incidents and Service Level defaults that result from failures of Client or third party providers to provide, manage, maintain and support systems and Applications that are not within Contractor’s Scope of responsibility & Contractor has no control over, as set forth in Section 2; All functions and responsibilities related to the Services that are not expressly identified in this Document as within Contractor’s Scope of responsibility under this Document; Consulting services not within the scope of this document; and Business management services or other business process outsourcing services. Except as set forth in Section 4, Application Maintenance & Operations Services, Release Management, of this Exhibit G, the Client shall be responsible for the licensing, maintenance and development of the Armedica OneGate software. The parties agree that the Client shall be responsible for obtaining and providing to Contractor any updates/upgrades to the Armedica OneGate software from the manufacturer. Contractor shall be responsible for performing release management services.
Cross Functional Services. This Section describes certain Services provided for the Managed Applications.
Cross Functional Services. Supplier shall provide the following cross-functional Services (the “Cross Functional Services”) as such Services relate to the Application Support Services, Application Development Services, Quality Assurance/Testing Services, and any other Services the Parties may add to the scope of this Agreement. In the event that Health Net terminates the provision of any part of the Services pursuant to this Agreement, Supplier shall continue to provide the Services set forth in this Section 2 as such Services relate to the remaining Services.
Cross Functional Services. Supplier shall provide the cross functional services set forth in Exhibit A.2 (Cross Functional Services), and as otherwise provided under this Agreement.
Cross Functional Services. Supplier shall provide the following cross-functional Services (the “Operations and Maintenance Services” or “O&M Services”) as such Services relate to the Data Center Services, the Data Network Services, the Voice Network Services, the End User Services, the Help Desk Services, the Enterprise Security Management Services and any other Services the Parties may add to the scope of the Agreement. In the event that Health Net terminates the provision of any of the Service Towers pursuant to the Agreement, Supplier shall continue to provide the Services set forth in this Section 2 as such Services relate to the remaining Services.
Cross Functional Services. Cross-Functional Services aims to provide ITIL based common support services across all services provided under the Annexes listed in Section 1.2 of this document. The following Sections provide definitions of the services provided under Cross-Functional Services.
Cross Functional Services. Cross functional services as necessary in support of the sales and marketing services for Service Recipient’s business and products. SCHEDULE C
Cross Functional Services. Such cross functional services as necessary in support of intellectual property and licensing support services. SCHEDULE E
Cross Functional Services. Service Provider may Provide to Service Recipient such cross functional services as necessary in support of insurance and product services. SCHEDULE F
