Common use of Customer Focus Clause in Contracts

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity The Health Care Assistant performs as a member of the health care team assisting with non-direct and direct patient care activities under the direction and delegation of a registered nurse or midwife. Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity The Health Care Assistant performs as Interpersonal Savvy Relates well to all kinds of people—up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Motivating Others Creates a member climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the health care team assisting with non-direct best out of him/her; pushes tasks and direct patient care activities under the direction decisions down; empowers others; invites input from each person and delegation of a registered nurse or midwife. Priority Setting Spends shares ownership and visibility; makes each individual feel his/her time and the time of others on what’s work is important; quickly zeros in on is someone people like working for and with. Planning Accurately scopes out length and difficulty of task and projects; sets objectives and goals; breaks down work into the critical few process steps; develops schedules and puts the trivial many asidetask/people assignments; can quickly sense what will help or hinder accomplishing a goalanticipates and adjusts for problems and roadblocks; eliminates roadblocksmeasures performance against goals, creates focusevaluates results. Managing Diversity Manages all kinds and classes of people equitablyMeasuring Work Clearly assigns responsibility for tasks and decisions; deals effectively with all racessets clear objectives and measures; monitors process, nationalitiesprogress, cultures, disabilities, ages and both sexesresults; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagreesdesigns feedback loops into work.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For for Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity The Health Care Assistant performs as a member of the health care team assisting with non-direct and direct patient care activities under the direction and delegation of a registered nurse or midwife. Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Listening Practices attentive Planning Accurately scopes out length and active listening; has difficulty of tasks and projects. Sets objectives and goals. Breaks down work into the patience process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results. Interpersonal Savvy Relates well to hear all kinds of people out; can accurately restate – up, down, and sideways, inside and outside the opinions organisation. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can defuse even high-tension situations comfortably. Priority Setting Spends his/her time and the time of others even when he/she disagreeson what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focus.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity The Health Care Assistant performs as a member of the health care team assisting with non-direct and direct patient care activities under the direction and delegation of a registered nurse or midwife. Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Listening Practices attentive Planning Accurately scopes out length and active listeningdifficulty of tasks and projects; has sets objectives and goals; breaks down work into the patience process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Interpersonal Savvy Relates well to hear all kinds of people out– up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can accurately restate defuse even high-tension situations comfortably. Priority Setting Spends his/her time and the opinions time of others even when he/she disagreeson what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity The Health Care Assistant performs as a member Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Process Management Good at developing, refining, and implementing the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flows; knows what to measure and how to measure it; can see opportunities for synergy and integration; can simplify complex processes when appropriate and can determine if simplification is beneficial. Can get the most out of the health care team assisting with nonresources available, but can recognise early when conditions and situations are likely to place themselves, their colleagues, contractors or the organisation at risk. Capable of planning and implementing alternative solutions. Develops and presents opportunities to improve departmental and organisational processes. Interpersonal Savvy Relates well to all kinds of people – up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-direct and direct patient care activities under the direction and delegation of a registered nurse or midwifetension situations comfortably. Priority Setting Spends his/her time and the time of others on what’s 's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, ; creates focus. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity The Health Care Assistant performs as a member Planning Accurately scopes out length and difficulty of task and projects; sets objectives and goals; breaks down work into the health care team assisting process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals, evaluates results. Can effectively cope with non-direct change and direct patient care activities under the direction and delegation of a registered nurse or midwife. Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many asideuncertainty; can quickly sense shift gears comfortably; can decide and act on tasks without having the total picture. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient workflow; knows what will help or hinder accomplishing a goalto measure and how to measure it; eliminates roadblocks, creates focus. Managing Diversity Manages all kinds can see opportunities for synergy and classes integration where others can't; can simplify complex processes; gets more out of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for allfewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity The Health Care Assistant performs as a member Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the health care team assisting with nonprocess steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Interpersonal Savvy Relates well to all kinds of people - up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-direct and direct patient care activities under the direction and delegation of a registered nurse or midwifetension situations comfortably. Priority Setting Spends his/her time and the time of others on what’s 's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, ; creates focus. Managing Diversity Manages • Other Southern Staff • Patients and whanau • Managers at all kinds and classes levels of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.organisation • Visitors • • Contractors • • Stakeholders

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals, evaluates results. Managing Diversity The Health Care Assistant performs as Vision and Purpose Communicates a member compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the health care team assisting with non-direct vision, makes the vision sharable by everyone; can inspire and direct patient care activities under the direction and delegation of a registered nurse motivate entire units or midwifeorganisations. Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Managing Diversity Manages and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work. Interpersonal Savvy Relates well to all kinds and classes of people equitably- up, down, and sideways, inside and outside the organization; deals effectively builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all races, nationalities, cultures, disabilities, ages fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. doesn’t stop at the first answers Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. • Southern DHB NCSP Register staff • NCSP • Public and Population Health staff • Patients, Families and Whānau • Southern DHB Colposcopy staff • Relevant national, regional and community agencies, working with Māori, Pacific and Asian people • Māori Health Directorate • BSOS Screening support Services staff • All other departments as appropriate ▪ Māori Health and Pacific Health providers • Community Members • Educational Institutions • PHO and General Practice Nurses and Practice Managers • Industry • NGO’s and Youth Health Sector • HWNZ • Other District Health Boards The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Tertiary qualification in health or Education. • Competent Professional. • Post Graduate qualification in Public Health. • Proficient Professional.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity The Health Care Assistant performs as a member Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Planning Accurately scopes out length and difficulty of task and projects; sets objectives and goals; breaks down work into the health care team assisting with non-direct process steps; develops schedules and direct patient care activities under the direction task/people assignments; anticipates and delegation of a registered nurse or midwifeadjusts for problems and roadblocks; measures performance against goals, evaluates results. Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Managing Diversity Manages and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work. Interpersonal Savvy Relates well to all kinds and classes of people equitably- up, down, and sideways, inside and outside the organization; deals effectively with all races, nationalities, cultures, disabilities, ages builds appropriate rapport; builds constructive and both sexeseffective relationships; hires variety uses diplomacy and diversity without regard to class; supports equal and fair treatment and opportunity for all. Listening Practices attentive and active listening; has the patience to hear people outtact; can accurately restate defuse even high-tension situations comfortably. Motivating Others Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person and get the opinions best out of others even when hehim/she disagreesher; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity The Health Care Assistant performs as a member Interpersonal Savvy Relates well to all kinds of people—up, down, and sideways, inside and outside the health care team assisting with non-direct organization; builds appropriate rapport; builds constructive and direct patient care activities under the direction effective relationships; uses diplomacy and delegation of a registered nurse or midwife. Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many asidetact; can quickly sense defuse even high-tension situations comfortably. Process Management Good at figuring out the process necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Managing Diversity Manages all kinds to measure and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard how to class; supports equal and fair treatment and opportunity for all. Listening Practices attentive and active listening; has the patience to hear people outmeasure it; can accurately restate see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Problem Solving Can effectively cope with change; can shift gears comfortably; can decide and act without having the opinions total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Planning Accurately scopes out length and difficulty of others even when hetask and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/she disagreespeople assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals, evaluates results.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity The Health Care Assistant performs as a member of the health care team assisting with non-direct and direct patient care activities under the direction and delegation of a registered nurse or midwife. Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Managing Diversity diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages disabilities irrespective of age and both sexes; hires variety and diversity without regard to classgender; supports equal and fair treatment and opportunity for all. Listening Practices attentive all Priority Setting Spends own time and active listening; has the patience to hear people outtime of others on what is important; can accurately restate quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the opinions obvious ; doesn’t stop at the first answers Interpersonal Savvy Relates well to all kinds of others people – up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even when hehigh-tension situations comfortably. Motivating Others Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person and use that knowledge to get the best out of him/she disagreesher; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with. Organisational Knowledgeable about how organisations work; knows how to get things done both through Southern DHB Position description for: Employee’s initials: Authorised by: Agility formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity The Health Care Assistant performs as a member of the health care team assisting with non-direct and direct patient care activities under the direction and delegation of a registered nurse or midwife. Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, disabilities ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Listening Practices attentive Planning Accurately scopes out length and active listening; has difficulty of tasks and projects. Set objectives and goals. Breaks down work into the patience process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results. Interpersonal Savvy Relates well to hear all kinds of people out; can accurately restate – up, down and sideways, inside and outside the opinions organisation. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can defuse even high-tension situations comfortably. Priority Setting Spends his/her time and the time of others even when heon what’s important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks; creates focus. • Southern DHB Staff • Patients and Whanau • Managers at all levels of the organisation • Visitors • Nurse Unit Manager • Stakeholders • ED Clerical Team Leader • GP’s • Other Hospitals The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) / Experience • At least two years relevant health/she disagreesadministrative experience or other relevant experience • Has qualifications • Experience with a patient management database. • Xxxxxx’x or equivalent typing qualification.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity The Health Care Assistant performs as a member of the health care team assisting with non-direct and direct patient care activities under the direction and delegation of a registered nurse or midwife. Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Listening Practices attentive Interpersonal Savvy Relates well to all kinds of people – up, down, and active listeningsideways, inside and outside the organisation; has the patience to hear people outbuilds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can accurately restate defuse even high-tension situations comfortably Priority Setting Spends his/her time and the opinions time of others even when he/she disagreeson what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus Managing and measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measure; monitors process, progress and results designs feedback loops into work.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity The Health Care Assistant performs as a member Planning Accurately scopes out length and difficulty of task and projects; sets objectives and goals; breaks down work into the health care team assisting process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals, evaluates results. Can effectively cope with non-direct change and direct patient care activities under the direction and delegation of a registered nurse or midwife. Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many asideuncertainty; can quickly sense what will help or hinder accomplishing a goalshift gears comfortably; eliminates roadblocks, creates focus. Managing Diversity Manages all kinds can decide and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity act on tasks without regard to class; supports equal and fair treatment and opportunity for allhaving the total picture. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information. Interpersonal Savvy Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Has excellent communication skills both written and verbal. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Process Management Good at developing, refining, and implementing the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flows; knows what to measure and how to measure it; can see opportunities for synergy and integration; can simplify complex processes when appropriate and can determine if simplification is beneficial. Can get the most out of the resources available, but can recognise early when conditions and situations are likely to place themselves, their colleagues, contractors or the organisation at risk. Capable of planning and implementing alternative solutions. Develops and presents opportunities to improve departmental and organisational processes. • Facilities & Property management and staff • Contractors, real estate agents, and suppliers, including service contractors. • Service Managers and other clinical staff of all other DHB departments. • Consultants (design consultants, building consultants, architects, project managers etc) • Senior Management and non-clinical staff of all other DHB departments. • University of Otago staff • Territorial Authorities e.g. DCC, ORC, ICC • Ministry of Health Capital and Operations staff The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Relevant diploma or equivalent • New Zealand Business or management qualifications. Experience • Minimum 5 years’ experience in a senior administration or planning role. • Experience in managing leases and providing high level administration. • Experience working within a multi- disciplinary team, utilising and providing expert advice to allow business continuity. • Experience in interpreting and implementing terms and conditions of contracts and legislation. • Experience of spatial planning, and assessing spatial requirements. • Experience and confidence in lease administration in the facilities arena. • Experience and confidence in negotiating leases and contracts. • Experience and confidence in administration in a hospital environment. • Experience in coordinating and/or writing high level documentation such as Business Cases for executive or Ministry-level audiences. • Experience and confidence in managing stakeholders. Knowledge and Skills • Knowledge of the business processes required to provide lease administration support. • Knowledge of building plans, floor layouts, and legislation regarding spatial requirements (eg Health & Safety at Work Act). • Have an enquiring mind and be adept at options based problem solving. • Advanced financial literacy and problem solving skills. • Good computer skills in Microsoft Office suite. • Exceptional attention to detail and the proficient ability to read and interpret building plans. • Strong understanding of leases and associated property law. • Ability to collaboratively develop and maintain spatial requirement plans in conjunction with service teams. Personal Qualities • A professional, accountable, proactive and service-orientated approach. • The ability to act independently or as part of a team, and to work within set timeframes. • The ability to interact effectively, tactfully and diplomatically with a wide variety of individuals. • Good negotiator and able to think outside of the square to arrive at solutions that suit all stakeholders. Able to build rapport and have well-developed relationship management skills. • A forward thinker, committed to continual quality improvements with excellent scheduling skills. • An innate ability to be adaptable; to respond to changes in tasks, duties, responsibilities and business processes brought about by organisational, environmental or legislative demands. • Ability to think strategically; goal orientated with the ability to prioritise own tasks and those of your team to meet deadlines. • A positive attitude to change while maintaining a good sense of humour. • Establishes and maintains strong, trusting partnerships with peers, team members, other dept managers, and other internal and external stakeholders. • Monitors, measures and continually improves own performance. • Responsiveness, high output and multi-tasking. • The ability to influence others in a positive manner through negotiation and persuasion. Operational responsibilities Responsible for managing all existing leases, maximising value for the SDHB, and providing support to the wider organisation when assessing spatial requirements. • To devise and implement procedures, processes, and manuals to effectively manage the leasing requirements of the SDHB. • To oversee all operational aspects for lease administration to ensure a compliant, safe and efficient operation. • Keeps an up to date record of all existing space, its occupier, and future needs and demands. • Regular review of all internal policies and procedures. • Produce a high standard of documentation and communication to the organisation. • Provide a link between different teams within the department to ensure consistency in processes. • Involvement with budgets for the Facilities & Property team. • Ensures that all leases are current, and paid on time. • Ensure that all documentation, policies and procedures are concise, comprehensive and consistent with the policies and direction of the SDHB. • Lease administration processes are reviewed and adapted to ensure best practice. • Departmental spatial requirements are reviewed annually. • To liaise and assist effectively with other Service Managers / Supervisors / Coordinators and staff to obtain desired outcomes. • Ensure that communications to the organisation are appropriate for the audience, provide adequate information to minimise risk and have been distributed within appropriate timeframes. • Initiate and participate in process improvements through innovation, collaboration and personal development. • Keep up to date with current trends, best practice and methodologies. • Relationship management is well developed; influence, negotiate and communicate with the rest of the SDHB team. • Budget and expenditure is managed in line with the delegation of authority policy. • All financial administration is undertaken as per SDHB policies and procedures. • Financial administration issues are reviewed and solved with a transparent audit trail in collaboration with the finance team. • Monthly reporting as required to support the tasks in the operation of your duties. • Taking all practicable steps to ensure personal safety and the safety of others while at work, in accordance with the Southern DHB’s Health, Safety and Wellbeing policies, procedures and systems. • Develop positive health and safety and wellbeing cultures in their teams and the team environment. • SDHB Health and safety policies are followed in their area of responsibility. • Hazards are identified, risks are assessed, and appropriate control measures are implemented and followed on a regular basis. • All employees are regularly briefed on where to seek assistance and guidance on health and safety matters. You understand and consistently meet your obligations under Southern DHB’s Health and Safety policy/procedures. • You actively encourage and challenge your peers to work in a safe manner. • Effort is made to strive for best practice in Health and Safety at all times. General Administration Provide high quality administrative support to the Facilities & Property team, ensuring efficient service delivery. Provide timely and accurate administration support to enable the efficient functioning of the service, including but not limited to: • Identify potential improvements to systems and processes to ensure continuous improvement. • Demonstrate attention to detail. • Demonstrate excellent customer service skills with all stakeholders. • All duties performed to a high standard • Prompt response to requests • Enquires are handled efficiently, promptly and appropriately. • Adherence to all SDHB policies and procedures. • Prioritise work to ensure efficient service delivery Proactively demonstrating Southern DHB values in all aspects of the role. • Demonstrates behaviours that we want to see from each other, at our best. • Contributes positively to a culture of appreciation, a learning culture, where people feel safe to speak up. • Contributes positively to team and other initiatives that seek to improve patient and whanau experiences and/or staffs experience of working.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For for Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity The Health Care Assistant performs as a member of the health care team assisting with non-direct and direct patient care activities under the direction and delegation of a registered nurse or midwife. Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Listening Practices attentive Problem Solving Uses rigorous logic and active listeningmethods to solve difficult problems with effective solutions; has the patience to hear people outprobes all fruitful sources for answers; can accurately restate see hidden problems; is excellent at honest analysis; looks beyond the opinions of others obvious and doesn’t stop at the first answers Dealing with Ambiguity Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work Interpersonal Skills Is able to relate well to people; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even when he/she disagreeshigh-tension situations comfortably.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity The Health Care Assistant performs as a member of the health care team assisting with non-direct and direct patient care activities under the direction and delegation of a registered nurse or midwife. Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Managing Diversity diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages disabilities irrespective of age and both sexes; hires variety and diversity without regard to classgender; supports equal and fair treatment and opportunity for all. Listening Practices attentive all Priority Setting Spends own time and active listening; has the patience to hear people outtime of others on what is important; can accurately restate quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the opinions obvious ; doesn’t stop at the first answers Motivating Others Creates a climate in which people want to do their best; can motivate many kinds of others direct reports and team or project members; can assess each person and use that knowledge to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Interpersonal Savvy Relates well to all kinds of people – up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even when hehigh-tension situations comfortably. • Paediatric Outpatients • Xxxxxxxx, whanau and caregivers • Multidisciplinary colleagues working in interprofessional ways • Ministry of Education • Operational managers • Primary care - GPs, other medical staff • Child, Adolescent and Family Service (CAFS) • Relevant external services/she disagreesorganisations/stakeholders • Administration staff • Other service providers (DHBs and NGOs, ACC contracted providers) Education and Qualifications (or equivalent level of learning) Qualification-evidenced experience and knowledge of autism in children and young people, or health professional with appropriate registration in accordance with the Health Practitioners Competency Act 2003 and possess a current Practising Certificate, if applicable, or experience of working with ASD and families in challenging situations, experience working within a team environment. An understanding of MoH requirements for the autism co- ordination role. • Knowledge and understanding of the NZ ASD guideline. Experience Demonstrated ability to provide appropriate autism co-ordination across the region for people up to the age of 19 years from a variety of cultural backgrounds. Experience in working with various cultural and socio-economic groups. Knowledge and Skills Ability to assist with planning, implementation and evaluation of autism programmes for the child or young person and their whanau. Demonstrated ability to build supportive responsive relationships with children, young people and families. Personal Qualities • Respects and adapts approach to suit individual differences in cultural and family values. • Is reliable, can work independently and is also an effective team member. • Can prioritise own workload and manage own time effectively. • Has the ability to earn respect and co-operation of stakeholders e.g. SDHB management, clinicians, referral agencies, Maori and Pacific peoples. • Is able to problem solve and demonstrate initiative • Has a high level of interpersonal and communication skills (oral and written) Develop relationships with community agencies and the outlying rural sector to facilitate close co-ordination and collaboration with SDHB related to Autism co-ordination Positive and proactive relationships with health, education and community supports/services to implement National ASD policy and guidelines will be evident. Implement the Autism co-ordination in line with the MoH specifications Co-ordination will be in place according to the service specifications and within the required timeframe. There will be effective co-ordination for autism population 0-19 years. Produce reports as required by the Ministry of Health service specifications DSS221 Reports provided as required. Work with the other national Autism Co-ordinators to develop and implement a standard national co- ordination process Record collaboration with the other Autism Co-ordinators. Promote awareness related to autism pathways, networks and agencies. Families are informed that they are part of a collaborative pathway. The Autism pathway for children and young people as part of the solution must include local autism networks across health, disability, education, NGOs, PHOs, DHBs and any group that supports families. Relevant information is made available to the child and or family/whanau related to the Autism co-ordination. Cultural dimension to the child and young person removes barriers for disabled, Māori, Pacific Island and other groups. Increase participation by Māori Pacific and other cultural groups in disability sector services. Child Protection Violence Intervention concerns are reported as per the Violence Intervention Policy. Develop, implement and provide Developmental Autism co-ordination to assist children, young people and their whanau Provide co-ordination for the early part of the referral pathway for children and young people identified as having developmental concerns that require professional assessment. Provide ongoing provision of Autism co-ordination support for children and young people who have a diagnosis of ASD- note: secondary service will require working with Needs Assessment Service Co-ordination (NASC). Families are encouraged and supported to work in partnership with the Autism co-ordinators’ activities. Educate the tamariki and their whanau/caregivers to understand autism supports that are available post diagnosis Appropriate resources are allocated. Age-appropriate co-ordination occurs. Functions as part of the health care team Functional relationships are developed and maintained with members of DHB health care teams, external agencies and parents and whanau/caregivers. Key Accountabilities Participate in regular meetings as outlined by reporting line manager. Information related to Autism co-ordination is recorded as appropriate. Meetings (informal and external) with members of the DHB healthcare teams and external agencies are recorded. Promotion of the Autism Co-ordination Service through provision of information and resources as appropriate. Autism co-ordination needs for the child, young person and family are promoted at meetings and during information discussions.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity The Health Care Assistant performs as a member Planning Accurately scopes out the length and difficulty of tasks and projects; sets realistic objectives and goals; breaks down work into the health care team assisting with non-direct process steps; develops schedules and direct patient care activities under the direction task/people assignments; anticipates and delegation of a registered nurse or midwife. adjusts for problems and roadblocks; measures performance and evaluates results Priority Setting Able to prioritise to meet tight deadlines. Spends his/her time and the time of others on what’s what is important; , quickly zeros in on the critical few and puts the trivial many aside, Interpersonal Savvy Relates well to all kinds of people, up, down and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocksdiffuse even high-tension situations comfortably • All DHB staff • Other external interpreters eg. DCC, creates focus. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all racesXxx Speak, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.Interpreting NZ • Interpreters • Wellsouth PHO - Health Navigators PHO • • Health sector NGOs • • New Zealand Red Cross • • Local GPs