Common use of Customer Service Call Center Clause in Contracts

Customer Service Call Center. (a) The Licensee shall maintain and operate its customer service call center twenty-four (24) hours a day, seven (7) days a week, including holidays. The Licensee reserves the right to modify its business operations with regard to such customer service call center. The Licensee shall comply with all State and federal requirements pertaining to the hours of operation of such customer service call center. (b) In the event that the Licensee does not maintain and operate its customer service call center twenty-four (24) hours a day, seven (7) days a week, the Licensee shall maintain a telephone answering service to handle Subscriber inquiries, Complaints and emergencies, and provide proper referral regarding billing and other Subscriber information. The Licensee shall log all such after- hours calls. Said answering service shall (i) forward all inquiries and/or Complaints to the Licensee the morning of the next business day and (ii) inform each Subscriber calling that his or her Complaint will be referred to the Licensee's Customer Service Department for response. If requested, or reasonably warranted by the reported nature of the Subscriber's problem or inquiry, the Licensee shall promptly contact each individual Subscriber to follow-up on their individual problem and/or inquiry.

Customer Service Call Center. (a) The Licensee shall maintain and operate its a customer service call center twenty-four (24) hours a day, seven (7) days a week, including holidays. The Licensee reserves the right to modify its business operations with regard to such customer service call centercenters. The Licensee shall comply with all State and federal requirements pertaining to the hours of operation of such customer service call centercenters. (b) In the event that the Licensee does not maintain and operate its customer service call center centers twenty-four (24) hours a day, seven (7) days a week, the Licensee shall maintain a telephone answering service to handle Subscriber inquiries, Complaints complaints and emergencies, and provide proper referral regarding billing and other Subscriber information. The Licensee shall log all such after- after-hours calls. Said answering service shall (i) forward all inquiries and/or Complaints complaints to the Licensee the morning of the next business day and (ii) inform each Subscriber calling that his or her Complaint complaint will be referred to the Licensee's ’s Customer Service Department for response. If requested, or reasonably warranted by the reported nature of the Subscriber's ’s problem or inquiry, the Licensee shall promptly contact each individual Subscriber to follow-up on their individual problem and/or inquiry.

Customer Service Call Center. (a) The Licensee shall maintain and operate its a customer service call center twenty-four (24) hours a day, seven (7) days a week, including holidays. The Licensee reserves the right to modify its business operations with regard to such customer service call center. The Licensee shall comply with all State and federal requirements pertaining to the hours of operation of such customer service call center. (b) In the event that the Licensee does not maintain and operate its customer service call center twenty-four (24) hours a day, seven (7) days a week, the Licensee shall maintain a telephone answering service to handle Subscriber inquiries, Complaints and emergencies, and provide proper referral regarding billing and other Subscriber information. The Licensee shall log all such after- after-hours calls. Said answering service shall (i) forward all inquiries and/or Complaints to the Licensee the morning of the next business day and (ii) inform each Subscriber calling that his or her Complaint will be referred to the Licensee's Customer Service Department for response. If requested, or reasonably warranted by the reported nature of the Subscriber's problem or inquiry, the Licensee shall promptly contact each individual Subscriber to follow-up on their individual problem and/or inquiry.

Customer Service Call Center. (a) The Licensee shall maintain and operate its a customer service call center twenty-four (24) hours a day, seven (7) days a week, including holidays. The Licensee reserves the right to modify its business operations with regard to such customer service call center. The Licensee shall comply with all State and federal requirements pertaining to the hours of operation of such customer service call center. (b) In the event that the Licensee does not maintain and operate its customer service call center centers twenty-four (24) hours a day, seven (7) days a week, the Licensee shall maintain a telephone answering service to handle Subscriber inquiries, Complaints complaints and emergencies, and provide proper referral regarding billing and other Subscriber subscriber information. The Licensee All such after-hours calls shall log all such after- hours callsbe logged by the Licensee. Said answering service shall (i) forward all inquiries and/or Complaints complaints to the Licensee the morning of the next business day and (ii) inform each Subscriber calling that his or her Complaint complaint will be referred to the Licensee's Customer Service Department for response. If requested, or reasonably warranted by the reported nature of the Subscriber's problem or inquiry, the Licensee shall promptly contact each individual Subscriber to follow-up on their individual problem and/or inquiry.

Customer Service Call Center. (a) The Licensee shall maintain and operate its a customer service call center twenty-four (24) hours a day, seven (7) days a week, including holidays. The Licensee reserves the right to modify its business operations with regard to such customer service call center. The Licensee shall comply with all State and federal requirements pertaining to the hours of operation of such customer service call center. (b) In the event that the Licensee does not maintain and operate its customer service call center centers twenty-four (24) hours a day, seven (7) days a week, the Licensee shall maintain a telephone answering service to handle Subscriber inquiries, Complaints complaints and emergencies, and provide proper referral regarding billing and other Subscriber subscriber information. The Licensee All such after-hours calls shall log all such after- hours callsbe logged by the Licensee. Said answering service shall (i) forward all inquiries and/or Complaints complaints to the Licensee the morning of the next business day and (ii) inform each Subscriber calling that his or her Complaint complaint will be referred to the Licensee's Customer Service Department for response. If requested, or reasonably warranted by the reported nature of the Subscriber's problem or inquiry, the Licensee shall promptly contact each individual Subscriber to follow-up on their individual problem and/or inquiry.