Common use of Customer Service Call Center Clause in Contracts

Customer Service Call Center. a) During Open Enrollment Period, Contractor’s call center hours shall be, unless otherwise agreed by Covered California, Monday through Friday eight o’clock (8:00) a.m. to eight o’clock (8:00) p.m., and Saturday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time), except on holidays observed by Covered California. During non-Open Enrollment Periods, the Contractor shall maintain call center hours Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m., and Saturday eight o’clock (8:00) a.m. to five o’clock (5:00) p.m. (Pacific Standard Time), however, Contractor may adjust hours as required by customer demand with prior agreement of Covered California. Contractor shall inform Covered California of its standard call center hours and any changes to the call center hours during non-Open-Enrollment Periods.

Customer Service Call Center. (a) During Open Enrollment Period, Contractor’s call center hours shall be, unless otherwise agreed by Covered California, Monday through Friday eight o’clock (8:00) a.m. to eight o’clock (8:00) p.m., p.m. and Saturday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time), if call volume warrants, except on holidays observed by Covered California. During non-Open Enrollment Periodsperiods, the Contractor shall maintain call center hours Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m., p.m. and Saturday eight o’clock (8:00) a.m. to five o’clock (5:00) p.m. (Pacific Standard Time), however, Contractor may adjust hours as required by customer demand with prior agreement of Covered California. Contractor shall inform Covered California of its standard call center hours and any changes to the call center hours during non-Open-Open- Enrollment Periodsperiods. Dental Plan Issuers in Covered California for Small Business are not required to provide customer service support on weekends.

Customer Service Call Center. (a) During Open Enrollment Period, Contractor’s call center hours shall be, unless otherwise agreed by Covered California, Monday through Friday eight o’clock (8:00) a.m. to eight o’clock (8:00) p.m., p.m. and Saturday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time), if call volume warrants, except on holidays observed by Covered California. During non-non- Open Enrollment Periodsperiods, the Contractor shall maintain call center hours Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m., p.m. and Saturday eight o’clock (8:00) a.m. to five o’clock (5:00) p.m. (Pacific Standard Time), however, Contractor may adjust hours as required by customer demand with prior agreement of Covered California. Contractor shall inform Covered California of its standard call center hours and any planned changes to the call center hours during non-Open-Enrollment Periodsperiods. Dental Plan Issuers in Covered California for Small Business are not required to provide customer service support on weekends.

Customer Service Call Center. a) During Open Enrollment Period, Contractor’s call center hours shall be, unless otherwise agreed by Covered California, Monday through Friday eight o’clock (8:00) a.m. to eight o’clock (8:00) p.m., and Saturday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time), except on holidays observed by Covered California. During non-Open Enrollment Periods, the Contractor shall maintain call center hours Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m., and Saturday eight o’clock (8:00) a.m. to five o’clock (5:00) p.m. (Pacific Standard Time), however, Contractor may adjust hours as required by customer demand with prior agreement of Covered California. Contractor shall inform Covered California of its standard call center hours and any planned changes to the call center hours during non-Open-Open Enrollment Periods.

Customer Service Call Center. a) During Open Enrollment Period, Contractor’s call center hours shall be, unless otherwise agreed by Covered California, Monday through Friday eight o’clock (8:00) a.m. to eight o’clock (8:00) p.m., and Saturday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time), except on holidays observed by Covered California. . During non-Open non‑Open Enrollment Periods, the Contractor shall maintain call center hours Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m., and Saturday eight o’clock (8:00) a.m. to five o’clock (5:00) p.m. (Pacific Standard Time), however, Contractor may adjust hours as required by customer demand with prior agreement of Covered California. . Contractor shall inform Covered California of its standard call center hours and any changes to the call center hours during non-Open-Enrollment non‑Open‑Enrollment Periods.

Customer Service Call Center. a) During Open Enrollment Period, Contractor’s call center hours shall be, unless otherwise agreed by Covered California, Monday through Friday eight o’clock (8:00) a.m. to eight o’clock (8:00) p.m., and Saturday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time), except on holidays observed by Covered California. During non-Open non‑Open Enrollment Periods, the Contractor shall maintain call center hours Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m., and Saturday eight o’clock (8:00) a.m. to five o’clock (5:00) p.m. (Pacific Standard Time), however, Contractor may adjust hours as required by customer demand with prior agreement of Covered California. Contractor shall inform Covered California of its standard call center hours and any changes to the call center hours during non-Open-Enrollment non‑Open‑Enrollment Periods.