Customer Service Call Center. a) Year around, the Contractor shall maintain call center hours Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Time), except on holidays observed by Covered California. Contractor shall inform Covered California of its standard call center hours and any changes to the call center hours.
Appears in 4 contracts
Samples: Qualified Health Plan Issuer Contract, Qualified Health Plan Issuer Contract, Qualified Health Plan Issuer Contract
Customer Service Call Center. a) Year around, the Contractor shall maintain call center hours Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Time), except on holidays observed by Covered Californiathe Exchange. Contractor shall inform Covered California the Exchange of its standard call center hours and any changes to the call center hours.
Appears in 2 contracts
Samples: Qualified Health Plan Issuer Contract, Qualified Health Plan Issuer Contract
Customer Service Call Center. a) Year around, the Contractor shall maintain Contractor’s call center hours shall be, unless otherwise agreed by Covered California, Monday through Friday eight o’clock (8:00) a.m. to eight o’clock (8:00) p.m., and Saturday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time), except on holidays observed by Covered California. Contractor shall inform Covered California of its standard call center hours and any planned changes to the call center hours.
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