Customer Service Response Levels. Planet Payment shall exercise commercially reasonable efforts to achieve or exceed customer service response levels comparable to that achieved by third party providers of comparable services. Planet Payment shall respond to[*] of all telephonic or written inquiries within [*] business days, as measured on a calendar monthly basis.
Appears in 2 contracts
Samples: Service Agreement (Planet Payment Inc), Service Agreement (Planet Payment Inc)
Customer Service Response Levels. Planet Payment shall exercise commercially reasonable efforts to achieve or exceed customer service response levels comparable to that achieved by third party providers of comparable services. Planet Payment shall respond toto [*] ]% of all telephonic or written inquiries within [*] business days, as measured on a calendar monthly basis.
Appears in 2 contracts
Samples: Service Agreement (Planet Payment Inc), Service Agreement (Planet Payment Inc)
Customer Service Response Levels. Planet Payment shall exercise commercially reasonable efforts to achieve or exceed customer service response levels comparable to that achieved by third party providers of comparable services. Planet Payment shall respond toto [*] of all telephonic or written inquiries within [*] business days, as measured on a calendar monthly basis.
Appears in 2 contracts
Samples: Service Agreement (Planet Payment Inc), Service Agreement (Planet Payment Inc)
Customer Service Response Levels. Planet Payment shall exercise commercially reasonable efforts to achieve or exceed customer service response levels comparable to that achieved by third party providers of comparable services. Planet Payment shall respond toto [*] ]% of all telephonic or written inquiries within [*] business days], as measured on a calendar monthly basis. First level support for the Gateway Merchants’ issues relating to the MICROS Payment Gateway Services shall be provided by MICROS pursuant to separate arrangements between MICROS and the Gateway Merchants using the Gateway Services.
Appears in 2 contracts
Samples: Service Agreement (Planet Payment Inc), Service Agreement (Planet Payment Inc)