Customer Service Survey. In accordance with ICANN’s Bylaws, Contractor shall collaborate with the CSC and ICANN to maintain and enhance the annual customer service survey consistent with the performance standards for Root Zone Management. The survey shall, at a minimum, include a feedback section for the IANA Naming Function. No later than 60 calendar days after completing a customer service survey, Contractor shall prepare a report (the “CSS Report”), submit the CSS Report to ICANN and publicly post the CSS Report to the IANA Website.
Appears in 3 contracts
Samples: Iana Naming Function Contract, Iana Naming Function Agreement, Iana Naming Function Contract
Customer Service Survey. In accordance with ICANN’s Bylaws, Contractor shall collaborate with the CSC and ICANN to maintain and enhance the annual customer service survey consistent with the performance standards for Root Zone Management. The survey shall, at a minimum, include a feedback section for the IANA Naming Function. No later than 60 calendar days after completing a customer service survey, Contractor shall prepare a report (the “CSS Report”), submit the CSS Report to ICANN and publicly post the CSS Report to the IANA Website.
Appears in 1 contract
Samples: Iana Naming Function Agreement
