Common use of Definition of Response Clause in Contracts

Definition of Response. “Response” is defined as contacting the Licensee in response to receipt of a trouble ticket and working with Licensee to solve the problem. Once a trouble ticket has been documented, updates will be provided to the Licensee a minimum of twice a day until a Major Alarm has been resolved or the urgency level associated with the trouble ticket has been downgraded by the Licensee. Company will work diligently to solve all Licensee problems; however, Company cannot provide any guarantee as to when a Major Alarm will be resolved.

Definition of Response. “Response” is defined as contacting the Licensee in response to receipt of a trouble ticket and working with Licensee to solve the problem. Once a trouble ticket has been documented, updates will be provided to the Licensee a minimum of twice a day once daily until a Major Alarm has been resolved or the urgency level associated with the trouble ticket has been downgraded by the Licensee. Company Custom will work diligently to solve all Licensee problems; however, Company Custom cannot provide any guarantee as to when a Major Alarm will be resolved.

Definition of Response. “Response” is defined as contacting the Licensee in response to receipt of a trouble ticket and working with the Licensee to solve the problem. Once a trouble ticket has been documented, updates will be provided to the Licensee on a minimum of twice a day reasonable ongoing basis until a Non-Major Alarm has been resolved or the urgency level associated with the trouble ticket has been downgraded by the Licenseeis resolved. Company Custom will work diligently to solve all Licensee problems; however, Company Custom cannot provide any guarantee as to when a Non-Major Alarm will be resolved. - Response Time for a Non-Major Alarm. o E-support response time – within two (2) business days. o Phone support – within one (1) business day.