Common use of Duties of CASI Clause in Contracts

Duties of CASI. CASI agrees to provide to RESELLER, from CASI's principal place of business, Maintenance Services, the materials and technical assistance set forth herein and in Section XVII. Additional Consulting Services of the Restated License, pursuant to the terms and conditions of such Restated License. (a) Copies of all necessary or appropriate Product corrections, enhancements and new releases which CASI makes available for general distribution to Licensees enrolled in CASI's maintenance plans, in Object and Source Code form, for reproduction and distribution (in Object Code only) to Customers pursuant to Article 4 hereof and for the other purposes set forth in Section 2.1(a) hereof, as well as any other enhancements or new releases necessary to allow RESELLER to obtain the full benefit of the rights it bargained for hereunder; (b) Copies of all promotional materials, suggested price lists (including pricing for additional promotional materials) and other materials which CASI may hereafter develop from time to time to assist RESELLER in marketing the Products, for use by RESELLER pursuant to Article 4 hereof; (c) Necessary and appropriate "second level" technical support by telephone to RESELLER's designated personnel concerning the installation, operation and maintenance of the Products in cases where RESELLER is unable, after using reasonable commercial efforts, to resolve a technical problem encountered by a Licensee or Customer (with such second level technical support to include, but not be limited to, providing emergency bypasses to solve technical problems and fixing program errors as identified by RESELLER), along with all technical support and marketing support required under the CASI License Agreement (as defined herein).