Common use of Enterprise Self Service Portal Clause in Contracts

Enterprise Self Service Portal. When an Incident is reported via the Self Service Portal the Customer has the ability to prioritise the Incident, this priority is based on the Incident Priority Criteria in accordance with Clause 12. below. Once the call is submitted the client will be allocated an Incident reference number and the Incident is despatched to the Support Centre.

Enterprise Self Service Portal. When an Incident is reported via the Self Service Portal the Customer has the ability to prioritise the Incident, this priority is based on the Incident Priority Criteria in accordance with Clause 128. below. Once the call is submitted the client will be allocated an Incident reference number and the Incident is despatched to the Support Centre.