Common use of First Line Support Clause in Contracts

First Line Support. Licensee shall establish and maintain the organization and processes to provide first line support directly to any of Licensee's customers. MyECheck shall have no obligation to provide any first line support to Licensee's customers. First line support shall include: (a) a direct response to Licensee's customers with respect to problems or inquiries concerning the performance, functionality or operation of the Software; (b) a diagnosis of problems or performance deficiencies in the Software; and (c) a resolution of problems or performance deficiencies in the Software.

First Line Support. Licensee shall establish and maintain the organization and processes to provide first line support directly to any of Licensee's customersCustomers. MyECheck shall have no obligation to provide any first line support to Licensee's customersCustomers. First line support shall include: (a) a direct response to Licensee's customers Customers with respect to problems or inquiries concerning the performance, functionality or operation of the Software; (b) a diagnosis of problems or performance deficiencies in the Software; and (c) a resolution of problems or performance deficiencies in the SoftwareSoftware as provided by MyECheck if so warranted.