Gateway ALR Server Hardware Diagnostic Services Sample Clauses

Gateway ALR Server Hardware Diagnostic Services. Under this Service, Gateway will dispatch an authorized technician to your place of business to diagnose issues covered under the limited warranty applicable to your Gateway ALR server Product. On-site diagnostics are not available for mice, keyboards, monitors, or non-Gateway branded hardware. To initiate on-site diagnostics, you must contact Gateway as described in Section 3.I and Gateway will attempt to diagnose and resolve your issue remotely. If Gateway determines your issue is covered under the limited warranty applicable to your Product and cannot be diagnosed over the phone, then within four (4) hours Gateway will dispatch an on-site technician to complete the diagnosis of your issue. Gateway will work diligently to resolve your issue, but it cannot guarantee that your issue will be resolved in any particular time. The on-site visit will be for issue diagnostics only. If the technician determines that a replacement part or Product is needed, it will be ordered and installed under Gateway’s standard on-site service policies. You may purchase coverage under this Service for terms of up to three (3) years, running from the date of shipment of the Product. Because this Service is not available in some locations, Gateway may not be able to provide the Service if you move your server Product from the location to which it was originally shipped by Gateway.
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