Inquiry Processing Requirements. The Contractor shall resolve inquiries by the close of the next business day after receipt. If an inquiry is not resolved in this timeframe it becomes a grievance. An inquiry resolved in the required timeframe does not require a written notice of resolution to the member. The Contractor shall maintain a system for tracking and reporting inquiries it receives during business and non-business hours.
Appears in 17 contracts
Samples: Contract, Contract Amendment, Contract
Inquiry Processing Requirements. The Contractor shall resolve inquiries by the close of the next business day after receipt. If an inquiry is not resolved in this timeframe it becomes a grievance. An inquiry resolved in the required timeframe does not require a written notice of resolution to the member. The Contractor shall maintain a system for tracking and reporting inquiries it receives during business and non-business hours.. EXHIBIT 1.M SCOPE OF WORK
Appears in 1 contract
Samples: Contract #0000000000000000000018225
