Invoice Accuracy. The Supplier will ensure that NO invoice is supplied without the correct information as outlined with the Order Form of this Call-Off agreement; eliminating any invoice queries for the departmental customer. Ensure a valid purchase order number is quoted on every invoice and that approval is sought from the departmental customer 95% All invoices without a valid purchase order number will be put into query and therefore payment delayed or potentially not made on time.
Invoice Accuracy. The Supplier should strive to achieve invoice accuracy of 100% as measured by SKUs ordered.
Invoice Accuracy. Invoice Accuracy (Answering question: How would you rate the <VENDOR> agreement Invoice Accuracy?) Upon the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each serviced site. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The target: 100% of returned responses with a minimum rating of 4=Meets Expectations.
Invoice Accuracy. The owner/operator invoice is a record of the work that you have performed and are submitting for payment. As such, it is mandatory that the invoice and other complementary documents are completed legibly, honestly and accurately. Please read each item carefully and ensure that you are in compliance. Remember, if you have questions please feel free to review with a Branch Supervisor or Manager.
Invoice Accuracy. A. Invoice Accuracy (Answering question: How would you rate the VENDOR agreement Invoice Accuracy?)
Invoice Accuracy. The Supplier must ensure invoices and invoice information are accurate in respect of the Services performed, and the amounts payable are correctly calculated including with respect to service levels or other Price-relevant criteria.
Invoice Accuracy. The Contractor shall provide accurate invoicing. (Answering: How would you rate the Contractor’s agreement regarding Invoice Accuracy?) The Contractor shall conduct Quarterly surveys with the Agency Contacts at each serviced site. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations The target: 100% of responses with a minimum rating of 4=Meets Expectations. Metric #25: Overall Employee Satisfaction Overall, the service that the Contractor’s employees provide (Answering question: Overall, are you satisfied with the employees that support the Contractor’s agreement?) The Contractor shall conduct Quarterly surveys with the Agency Contacts at each serviced site. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations The target: 100% of responses with a minimum rating of 4=Meets Expectations. Metric# 26 Overall Service Overall, the service that the Contractor provides (Answering question: How likely are you to recommend the Contractor’s agreement to other departments/people you know?) The Contractor shall conduct Quarterly surveys with the Agency Contacts at each serviced site. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The target: 100% of responses with a minimum rating of 4=Meets Expectations. EXHIBIT E: SERVICE LEVEL AGREEMENTS (SLA) This document is an exhibit to the Master Services agreement, and is deemed to be attached to and incorporated within the Master Services Agreement by reference. Any inconsistency, conflict, or ambiguity between this exhibit and the Master Services agreement shall be resolved by giving precedence and effect to the Master Services agreement. Service Level Agreement (SLA) The Service Level Agreements (SLA) are based on agreed upon service levels that are tracked over the course of the contractual term. The Service Level Agreements are created for the purpose to monitor the performance of the Co...
Invoice Accuracy. Contractor should strive to achieve invoice accuracy of 100% as measured by SKUs ordered. 17. Fill Rate Contractor should maintain a Fill Rate of 98%. The fill rate is calculated for each Authorized User, dividing line items delivered on time by line items ordered during that month and multiplied by 100 to receive percent (%) rate.
Invoice Accuracy. Cable Company’s acceptance and payment of monthly invoices issued by FPC shall constitute Cable Company’s verification that the invoice is correct as to the number of actual attachments.
Invoice Accuracy. NOMACO will use commercially reasonable efforts to cause its invoice to match the packing slip and shipping documentation without errors. All invoices must include the following information:
