ISD Telephone Interpreter Services Do Not Meet the Needs of LEP Claimants Sample Clauses

ISD Telephone Interpreter Services Do Not Meet the Needs of LEP Claimants. Workers’ compensation medical providers and ISD staff use telephone interpreter services to communicate with LEP claimants, but we found that the audio prompts for the customer services hotline are not available in languages other than English and Spanish. The documents we received from ISD indicate that all of the telephone interpreter services are provided through a statewide contract.55 We were told that medical providers used telephone interpreters for quick in-person conversations and to assist LEP workers’ compensation claimants who speak less frequently encountered languages. ISD staff explained that they frequently use the telephone interpreter service to communicate with LEP workers’ compensation claimants. During our on-site visit, several ISD employees indicated that the telephone interpreter service is used in a variety of circumstances during the workers’ compensation process, including assisting intake personnel in providing information to LEP individuals on how to file a claim by telephone using the FastFile system or to assist LEP individuals in communicating with their designated Claims Manager. The L&I Office of Communication Services also maintains a customer service Hotline that provides information to LEP callers about workers’ compensation benefits. According to a Customer Service Manager from the L&I Communication Services’ Office of Information and 54 See Response Document, Question 12. See also L&I Interpreter Services: What you can and cannot do as an interpreter, available at xxxx://xxx.xxx.xx.xxx/ClaimsIns/Providers/TreatingPatients/Interpreters/default.asp#3 (Last visited June 20, 2014). 55 See Response Documents, Question 12. Assistance,56 this Hotline receives approximately 600-800 calls daily, of which approximately 50 to 60 calls are from Spanish-speaking persons. At the time of our on-site visit, eight of the fourteen L&I employees who worked on the Hotline were Spanish-speaking. If an LEP individual who speaks a language other than Spanish contacts the Hotline, the L&I employee is supposed to use a telephone interpreter service to provide assistance. The Customer Service Manager indicated that there is an audio prompt in Spanish if a Spanish-speaking LEP individual were to call the Hotline, but that audio prompts or options are not available for LEP individuals who speak languages other than Spanish.57
Sample 1Sample 2
AutoNDA by SimpleDocs

Related to ISD Telephone Interpreter Services Do Not Meet the Needs of LEP Claimants

  • Cable Television, Telephone & Internet Services Long Distance calling may be done only through the use of a prepaid phone card or by charges made to a third party number if using a provided, in room telephone. Neither the Institution nor the Manager guarantees the availability of telephone service or cable television services. If the Resident wants additional cable television, telephone or internet service above and beyond any that may be provided as “standard” in the Residence, the Resident must submit full details to and request and obtain the prior written approval of the Manager and Institution. With respect to Internet Services, the Institution may at its discretion only allow either the standard provided service or the approved alternate service and not both at the same time (Residents will need to complete the Institution’s standard forms issued by their IT department). Cutting of wiring, boring of holes, the use of wireless routers, routers, or switches are not permitted. Any unauthorized services or equipment may be removed by the Manager, at the Resident’s expense, without notice or liability. All Residents are subject to the Institution’s and/or Service Provider’s current Internet, cable television and telephone enrolment and usage policies.

  • Branding for Operator Call Processing and Directory Assistance 8.4.1 BellSouth's branding feature provides a definable announcement to Telepak Networks end users using Directory Assistance (DA)/ Operator Call Processing (OCP) prior to placing such end users in queue or connecting them to an available operator or automated operator system. This feature allows Telepak Networks’ name on whose behalf BellSouth is providing Directory Assistance and/or Operator Call Processing. Rates for the branding features are set forth in Exhibit D.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!