KPIs. BNY Mellon shall perform the Services in accordance with the applicable KPIs. BNY Mellon’s performance against the KPIs shall be measured and assessed in accordance with the methodology set forth in Exhibit 4.
KPIs. During the term of this Agreement, the parties will establish key performance indicators (KPI’s) on operational performance to be agreed with employees in the section or section concerned at each site consistent with best practice principles. The parties are committed to the process of continuous improvement and service excellence and will use the agreed KPI's as a means of measuring what has been achieved and setting targets for further improvements.
KPIs. 3.1.1 Except as otherwise provided in Section 3.1.2 below, the KPI's shall have the values set forth in Table 3.1.3. (Table 3.1.3 also indicates certain "Target Metrics" for each process. [***]* [***]*
KPIs. BGN shall carry out its functions pursuant to this Clause 9 and Schedule 10 in accordance with any applicable KPIs.
KPIs. BGN shall carry out its functions pursuant to this Clause 8 and Schedule 9 in accordance with any applicable KPIs.
KPIs. Following the Initial Period, GW commits to use commercially reasonable efforts to reach and consistently maintain a target of *** percent (***%) for the KPIs. In the event GW fails to meet a KPI with respect to a particular Firm Order, within thirty (30) days of such KPI failure GW shall (i) investigate the cause of such failure and (ii) report the results of the investigation to NOVARTIS in writing along with a plan of the actions to be taken by GW to prevent or minimize the likelihood of such cause contributing *** Portions of this page have been omitted pursuant to a request for Confidential Treatment and filed separately with the Commission. to a future failure to meet a KPI. At NOVARTIS’ request GW will discuss such a report and plan of action with NOVARTIS. Thereafter, GW will report to NOVARTIS on a regular basis its progress with implementing each plan of action.
KPIs. 6.1 Where any Service is stated in Schedule 2 to be subject to a specific KPI, the Service Provider shall provide that Service in such a manner as will ensure that the Achieved KPI in respect of that Service is equal to or higher than such specific Target KPI.
KPIs. (a) If Spotless, acting reasonably, determines that the Supplier has failed to achieve any or all of the KPIs to the satisfaction of Spotless, Spotless may:
KPIs. (a) The objectives of the KPIs are to measure the Contractor’s performance in accordance with its obligations under the Contract.
KPIs. 13.4.1 The Service Provider will be required to meet the following key performance targets. KPI Target Measure Percentage of calls answered 80% Percentage of calls answered Percentage of calls answered in 3 min 80% Percentage of calls answered in 3 min
