KPIs. BNY Mellon shall perform the Services in accordance with the applicable KPIs. BNY Mellon’s performance against the KPIs shall be measured and assessed in accordance with the methodology set forth in Exhibit 4.
KPIs. During the term of this Agreement, the parties will establish key performance indicators (KPI’s) on operational performance to be agreed with employees in the section or section concerned at each site consistent with best practice principles. The parties are committed to the process of continuous improvement and service excellence and will use the agreed KPI's as a means of measuring what has been achieved and setting targets for further improvements.
KPIs. BGN shall carry out its functions pursuant to this Clause 8 and Schedule 9 in accordance with any applicable KPIs.
KPIs. 3.1.1 Except as otherwise provided in Section 3.1.2 and 3.1.3 below, the KPI's shall have the values set forth in Table 3.1.4. (Table 3.1.4 also indicates certain "Target Metrics" for each process. [***]*
3.1.2 [***]*
3.1.3 [***]*
3.1.4 KPI Process Weightings Company shall assign each KPI a weighting of no less than [***]* and no greater than [***]* The total KPI process weighting for all KPI Service Levels shall [***]* As of the Effective Date, the Company has designated weightings for certain of the KPI's as indicated in Table 3.1.5.
3.1.5 [***]*
3.1.6 [***]*
KPIs. BGN shall carry out its functions pursuant to this Clause 7 in accordance with any applicable KPIs.
KPIs. Following the Initial Period, GW commits to use commercially reasonable efforts to reach and consistently maintain a target of *** percent (***%) for the KPIs. In the event GW fails to meet a KPI with respect to a particular Firm Order, within thirty (30) days of such KPI failure GW shall (i) investigate the cause of such failure and (ii) report the results of the investigation to NOVARTIS in writing along with a plan of the actions to be taken by GW to prevent or minimize the likelihood of such cause contributing *** Portions of this page have been omitted pursuant to a request for Confidential Treatment and filed separately with the Commission. to a future failure to meet a KPI. At NOVARTIS’ request GW will discuss such a report and plan of action with NOVARTIS. Thereafter, GW will report to NOVARTIS on a regular basis its progress with implementing each plan of action.
KPIs. The Service Provider will be required to meet the following key performance targets. Average repair cost per property, per annum, including common areas. £750 The average cost of responsive repairs on the portfolio as charged by the housing management agent (excludes gas servicing). % of Emergency Repairs completed within 24 hours 100% The % of all emergency repairs resolved within 24 hours measured each quarter. Qualifying repairs are contained in the housing management contracts. % of Urgent Repairs completed within 7 days 95% The % of all urgent repairs resolved within 24 hours measured each quarter. Qualifying repairs are contained in the housing management contracts. % of Routine Repairs Completed within 28 days 95% The % of all routine repairs resolved within 24 hours measured each quarter. Qualifying repairs are contained in the housing management contracts. Customer satisfaction with Repairs Service 85% The % of customer who are satisfied with their repairs service
KPIs. The administrator can set the following KPI parameters: KPI measurement Period - by default this is set to 15 minutes and determines for example whether the longest wait measurement has been breached. Service Level Target - how long should calls be in the queue in seconds before they are answered. Service Level Warning Threshold (%) - the percentage of calls that should be answered in the Service Level Target time. Call Time Target (Seconds) - how long should calls be connected to agents. Availability Warning Threshold (%) - the percentage of calls that are being answered by agents vs calls hitting the queue. Number of Agents Warning Threshold - the minimum number of agents that should be available on the queue. Caller Queue Warning Threshold - the ratio of calls in the queue to the maximum queue length. The administrator can also set how often alerts are sent and who will receive these alerts. Alerts can be sent either via the portal only or the portal and email to the nominated email addresses.
KPIs. If Implementer does not meet KPIs as set forth in the Scope of Work, Attachment B. To evaluate this, Administrator will regularly review performance relative to KPIs; or
KPIs. KPIs are levels of performance agreed by the parties to be critical to the Services and which ensure that the Contractor delivers the Services in accordance with Client’s requirements.
