KPIs. BNY Mellon shall perform the Services in accordance with the applicable KPIs. BNY Mellon’s performance against the KPIs shall be measured and assessed in accordance with the methodology set forth in Exhibit 4.
KPIs. During the term of this Agreement, the parties will establish key performance indicators (KPI’s) on operational performance to be agreed with employees in the section or section concerned at each site consistent with best practice principles. The parties are committed to the process of continuous improvement and service excellence and will use the agreed KPI's as a means of measuring what has been achieved and setting targets for further improvements.
KPIs. 3.1.1 Except as otherwise provided in Section 3.1.2 below, the KPI's shall have the values set forth in Table 3.1.3. (Table 3.1.3 also indicates certain "Target Metrics" for each process. [***]*
3.1.2 [***]*
3.1.3 KPI Process Weightings Company shall assign each KPI a weighting of no less than [***]* The total KPI process weighting for all KPI Service Levels shall [***]*
3.1.4 Key Performance Indicator Table [***]*
3.1.5 [***]*
KPIs. BGN shall carry out its functions pursuant to this Clause 9 and Schedule 10 in accordance with any applicable KPIs.
KPIs. BGN shall carry out its functions pursuant to this Clause 10 in accordance with any applicable KPIs.
KPIs. Following the Initial Period, GW commits to use commercially reasonable efforts to reach and consistently maintain a target of *** percent (***%) for the KPIs. In the event GW fails to meet a KPI with respect to a particular Firm Order, within thirty (30) days of such KPI failure GW shall (i) investigate the cause of such failure and (ii) report the results of the investigation to NOVARTIS in writing along with a plan of the actions to be taken by GW to prevent or minimize the likelihood of such cause contributing *** Portions of this page have been omitted pursuant to a request for Confidential Treatment and filed separately with the Commission. to a future failure to meet a KPI. At NOVARTIS’ request GW will discuss such a report and plan of action with NOVARTIS. Thereafter, GW will report to NOVARTIS on a regular basis its progress with implementing each plan of action.
KPIs. (a) If Spotless, acting reasonably, determines that the Supplier has failed to achieve any or all of the KPIs to the satisfaction of Spotless, Spotless may:
(1) serve a notice requiring the Supplier to remedy its non-compliance with the KPIs within 14 days of the date of the notice; and
(2) conduct another review of the Supplier’s performance under this Agreement against the KPIs in a manner it determines, at the cost to the Supplier.
(b) If during the Term of this Agreement, Spotless issues two notices to the Supplier under clause (a) above and the Supplier fails to meet the same or another KPI, Spotless may, in its absolute discretion:
(1) immediately terminate the provision of all or part of the supply of Goods and/or Services in relation to which the KPIs have not been met; or
(2) terminate this Agreement by giving 14 days notice to the Supplier.
KPIs. (a) If the Principal determines, acting reasonably, that the Contractor has failed to achieve any or all of the KPIs to the reasonable satisfaction of the Principal, the Principal may, acting reasonably and to the extent necessary to protect its legitimate business interests:
(1) serve a notice requiring the Contractor to remedy its non-compliance with the KPIs within 14 days of the date of the notice; and
(2) conduct another review of the Contractor’s performance under this Agreement against the KPIs in a manner it determines, at Contractor’s cost.
(b) If during the Term, the Principal issues two notices to the Contractor under clause 4.7(a) and the Contractor fails to meet the same or another KPI, the Principal may, acting reasonably and to the extent necessary to protect its legitimate business interests:
(1) immediately terminate the provision of all or part of the supply of Goods and/or Services in relation to which the KPIs have not been met; or
(2) terminate this Agreement by giving 14 days’ notice to the Contractor.
KPIs. (a) The objectives of the KPIs are to measure the Contractor’s performance in accordance with its obligations under the Contract.
(b) Without prejudice to the other provisions of the Contract, in performing its obligations under the Contract, the Contractor must achieve each of the requirements of, and standards set out in, the KPIs.
(c) If the Contractor fails to achieve the requirements of, and standards set out in, a KPI, then the Contractor must:
(1) rectify that failure, if it is rectifiable; and
(2) submit to the Principal for its approval (acting reasonably) a plan outlining the steps that the Contractor will take to ensure that the relevant KPI will be complied with in future, within 14 days of the relevant KPI failure, and must comply with the terms of any plan submitted pursuant to clause 5.2(c)(2) that has been approved by the Principal.
KPIs. 13.4.1 The Service Provider will be required to meet the following key performance targets. Percentage of calls answered 80% Percentage of calls answered Percentage of calls answered in 3 min 80% Percentage of calls answered in 3 min
