Common use of Maintenance and Support Fees Clause in Contracts

Maintenance and Support Fees. Licensor will make the following Maintenance & Support Services available to the Licensee: Standard Maintenance and Support Services The Licensee shall receive support by phone, email, or if necessary site visits during the duration of the agreement. If site visits are deemed necessary travel must be in accordance with the Management Directive 230.10 only at the discretion of the agency. This Management Directive can be found by copying the following link into your internet browser: xxxx://xxx.xxxxxx.xxxxx.xx.xx/portal/xxxxxx.xx?open=512&objID=711&PageID=228891&mod e=2&contentid=xxxx://xxxxxxxxxx.xxxxx.xx.xx/publishedcontent/publish/cop_general_governm ent_operations/oa/oa_portal/omd/p_and_p/management_directives/management_administrati ve_support/items/230_10.html The billable hours will begin in accordance with the established rate card as specified in the “Services and Pricing Tables”. Standard updates (e.g. service packs, security updates, patches, etc.) are included in the Standard Maintenance and Support Service Fee and will be delivered to the Licensee electronically, in a manner agreed upon by the parties (e.g., email attachment, web download,) or by sending a CD- rom. Licensee may request that a Licensor technician install the updates, either on-site, or remotely, in which case, such support shall be offered to Licensee on a time and materials basis at the rates set forth in the “Services and Pricing Tables”. Licensee may, at its option, allow Licensor technical staff to log into the Licensee’s system remotely in order to install Updates or to resolve technical problems.

Maintenance and Support Fees. Licensor will make the following Maintenance & Support Services available to the Licensee: Standard Maintenance and Support Services The Licensee shall receive support by phone, email, or if necessary site visits during the duration of the agreement. If site visits are deemed necessary travel must be in accordance with the Management Directive 230.10 only at the discretion of the agency. This Management Directive can be found by copying the following link into your internet browser: xxxx://xxx.xxxxxx.xxxxx.xx.xx/portal/xxxxxx.xx?open=512&objID=711&PageID=228891&mod e=2&contentid=xxxx://xxxxxxxxxx.xxxxx.xx.xx/publishedcontent/publish/cop_general_governm ent_operations/oa/oa_portal/omd/p_and_p/management_directives/management_administrati ve_support/items/230_10.html xxxx://xxx.xxxxxx.xxxxx.xx.xx/portal/xxxxxx.xx?open=512&objID=711&PageID=228891&mode=2&contentid=http://xxxxxxxxxx.xxxxx.xx.xx/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/omd/p_and_p/management_directives/management_administrative_support/items/230_10.html The billable hours will begin in accordance with the established rate card as specified in the “Services and Pricing Tables”. Standard updates (e.g. service packs, security updates, patches, etc.) are included in the Standard Maintenance and Support Service Fee and will be delivered to the Licensee electronically, in a manner agreed upon by the parties (e.g., email attachment, web download,) or by sending a CD- CD-rom. Licensee may request that a Licensor technician install the updates, either on-site, or remotely, in which case, such support shall be offered to Licensee on a time and materials basis at the rates set forth in the “Services and Pricing Tables”. Licensee may, at its option, allow Licensor technical staff to log into the Licensee’s system remotely in order to install Updates or to resolve technical problems.