Managed Third Parties. The Parties’ respective financial responsibilities for the Third Party Contracts of Managed Third Parties are provided in Section 6.6 of the Agreement. In accordance with the foregoing, unless otherwise specified in Exhibit 22 or agreed in writing by the Parties, Service Provider shall be responsible for the payment of all costs and charges associated with the provision of In-Scope services by Managed Third Parties. In the case of Managed Third Parties for which the charges are not included in the Charges (as provided in Exhibit 22), the invoices of such Managed Third Parties shall be treated as Pass-Through Expenses in accordance with Section 17.
Managed Third Parties. With respect to Third Party Contractors identified in a Supplement as “Managed Third Parties” and any substitutes or replacements for Third Party Contractors so identified (each, a “Managed Third Party”), Supplier shall: (i) manage the Managed Third Parties, including monitoring operational day-to-day service delivery, monitoring performance, escalating problems for resolution, and maintaining technical support relationships; (ii) as requested by an Eligible Recipient, work with the Eligible Recipient to manage new and existing contractual relationships between the Eligible Recipient and Managed Third Parties; (iii) oversee Managed Third Party delivery of services and compliance with the service levels and the performance standards contained in the Eligible Recipient’s agreement with the Managed Third Party; (iv) notify the Eligible Recipient and the Managed Third Party of each Managed Third Party’s non-incidental failure to perform in accordance with the performance standards or other terms and conditions contained in the Eligible Recipient’s agreement with the Managed Third Party; (v) escalate Managed Third Party performance failures to Managed Third Party management as necessary to achieve timely resolution; (vi) monitor and manage the Managed Third Party’s efforts to remedy a failure of performance; (vii) communicate to the Eligible Recipient the status of the Managed Third Party’s efforts to remedy a failure of performance; (viii) recommend retention, replacement, modification, or termination of the Managed Third Party based on the performance or cost benefits to the Eligible Recipient as tracked by Supplier; and (ix) participate and assist in the re-sourcing (e.g., extension, renegotiation or replacement) of such Managed Third Parties if the Eligible Recipient requests that re-sourcing. In addition to any other reason for excused performance, if (i) a Service Level failure of Supplier is directly attributable to the failure of a Managed Third Party to perform, (ii) Supplier promptly notifies Eligible Recipient that such Managed Third Party is failing to so perform and such failure will impair Supplier’s ability to meet its corresponding Service Level obligation, and (iii) Supplier uses reasonably diligent efforts to meet such Service Levels notwithstanding such failure by the applicable Managed Third Party, then, in such event, Supplier shall be excused from its failure to meet the Service Level. Unless otherwise agreed to by Supplier and the applica...
Managed Third Parties.
(a) Fully Managed Third Parties. With respect to Managed Third Parties designated on Exhibit 22 as "Fully Managed Third Parties" and any substitute or replacement therefor (each a "Fully Managed Third Party"), Service Provider shall manage the relevant agreements so that such Fully Managed Third Parties perform in accordance with this Agreement, including the Service Levels, and comply with all applicable duties and obligations imposed on Service Provider under this Agreement. Unless otherwise specified in Exhibit 22 or agreed in writing by the Parties, the performance of such Fully Managed Third Parties shall be included in determining Service Provider's compliance with applicable Service Levels in Exhibit 3 and Service Provider shall be responsible for any Service Level Credits incurred as a result of any failure by such Fully Managed Third Parties to perform in accordance with such Service Levels. Service Provider shall manage each such Fully Managed Third Party and administer each such Third Party Contract as described in Section 6.6(b)(i)-(viii) below. Upon the expiration or termination for cause or convenience of a Fully Managed Third Party contract, Service Provider shall be responsible for the continued performance of the services in accordance with this Agreement and shall either provide such services itself or enter into a contract for such services with a replacement Fully Managed Third Party. As it will remain the contracting party, DIR will exercise such rights under the Managed Third Party Contracts in support of Service Provider's obligations as it is reasonably requested to do so by Service Provider.
Managed Third Parties. If a Transaction Document provides for Managed Third Parties, CSC shall be responsible for those Managed Third Parties perform in accordance with this Agreement, including Service Levels, and comply with all applicable duties and obligations imposed on CSC under this Agreement. Unless otherwise specified in the applicable Transaction Document or agreed to in writing by the Parties, CSC shall be responsible for all costs and charges associated with such Managed Third Parties and for any failure by any Managed Third Party or its Personnel to perform in accordance with this Agreement or to comply with any duties or obligations imposed on CSC under this Agreement to the same extent as if such failure to perform or comply was committed by CSC or CSC Personnel. CSC shall be the Eligible Recipients’ sole point of contact regarding the services provided by such Managed Third Parties.
Managed Third Parties. Schedule E.5.a Managed Third Parties Contract No. 02026409 Amendment No. 02026409.A.010 [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] RESTRICTED-PROPRIETARY INFORMATION This information is for use by authorized employees of AT&T, Amdocs, and their Affiliated Companies, only, and is not for distribution inside or outside of those companies except by written agreement.
Managed Third Parties. Provider shall manage the Managed Third Parties to perform in accordance with their agreements with Xxxxxxxx to the extent Xxxxxxxx makes those agreements available to Provider. Unless otherwise agreed in writing by the Parties, Provider shall be responsible for performing Services, complying with Service Levels and providing reports and other deliverables, even where doing so relies upon Managed Third Parties. Unless otherwise specified in SCHEDULE X or agreed in writing by the Parties, Provider shall be responsible for all costs and charges associated with such Managed Third Parties and for any failure by any Managed Third Party or its personnel to perform in accordance with this Agreement or to comply with any duties or obligations imposed on Provider under this Agreement to the same extent as if such failure to perform or comply was committed by Provider or Provider Personnel. Provider shall not be liable for the failure of a Managed Third Party to meet the specific contractual obligation of such Managed Third Party under the Managed Third Party's agreement with Xxxxxxxx or the Eligible Recipient (e.g., Provider will not have to pay for any service level credits payable by a Managed Third Party under its agreement with Xxxxxxxx); provided, however, that Provider shall notify Xxxxxxxx of deficiencies or other failures to perform by such Managed Third Party, and shall assist Xxxxxxxx in their appropriate resolution. If (i) a Service Level Failure of Provider is directly attributable to the failure of a Managed Third Party to meet its service level obligations under the Managed Third Party Agreement, as determined by a Root Cause Analysis, (ii) Provider promptly notifies Xxxxxxxx that such Managed Third Party is failing to meet its service level obligation and such failure will impair Provider's ability to meet its corresponding Service Level obligation, and (iii) Provider uses reasonably diligent efforts to meet such Service Level notwithstanding such failure by the applicable Managed Third Party, then, after establishing that clauses (i), (ii) and (iii) are satisfied, Provider shall be given relief from such Service Level obligation in respect of such Managed Third Party's failure to perform. In addition, the Parties shall continually meet and reasonably discuss continuing performance and material non-compliance issues with respect to any Managed Third Party. Provider shall be Xxxxxxxx'x and the Eligible Recipients' sole point of contact regarding the s...
Managed Third Parties. Update Methodology for Exhibit 22
Managed Third Parties. (MTP) Datec will:
(a) manage Third Parties, including monitoring operational day-to-day Network Service delivery, monitoring performance, escalating events for resolution, and maintaining technical support relationships;
(b) work with BSP to establish and manage new and existing contractual relationships between BSP and MTP as needed to provide the Services;
(c) escalate MTP performance failures to MTP management as necessary to achieve timely resolution as per the SLA;
(d) monitor and Manage the MTP’s efforts to remedy a failure;
(e) communicate to designated personnel the status of MTP’s efforts to remedy a failure.
Managed Third Parties. If and to the extent Supplier is responsible for Managed Third Parties under this Agreement or the applicable Subscription Agreement, Service Description or Statement of Work, Supplier shall comply with the requirements set forth in Schedule 16.2 or the applicable Subscription Agreement, Service Description or Statement of Work.
Managed Third Parties. In accordance with Section 4.5(c) of the MSA, Managed Third Parties under this Supplement are set forth [below] or [in Schedule [_]-13].
