Common use of Management Calibration Observations Clause in Contracts

Management Calibration Observations. These sessions help to hone our Management Team’s observation and call flow evaluative skills. They also ensure a level of consistency necessary to fairly evaluate our employees. The office will be informed when Calibration monitoring is being performed. Results of calibration sessions can be shared at the office and AM levels. Calibration observing results may also be documented and given to the observed employee for developmental/diagnostic purposes only. These calls will be differentiated in the employee’s coaching log from those calls used for evaluative purposes by the Manager/Coach (e.g., “Eval” or “C&D”). While it is not the intent of Management Calibration Observing, disciplinary action could occur based on observation results if any of the following were to occur: • Gross discourtesy or abuse of the customer is observed • Attempt to defraud the company through dishonest sales practices (cramming/slamming) • The employee violates privacy of communications or demonstrates integrity problems December 17, 2000 Xxxxxxx X. Xxxxxx Vice President Labor Relations 000 Xxxxxx Xxxxxx 0xx Xxxxx New Haven, CT 06510 Phone 000.000.0000 Xx. Xxxxxx Xxxxxxx Xx. Xxxx X. Hongo, Jr. International Staff Representative President CWA CWA Local 1298 000 Xxxxx Xxxxxx 0000 Xxxxxxx Xxxxxx North Haven, CT 06473 Hamden, CT 06518 Dear Xxxxxx and Xxxx, In making decisions regarding contracting of work consistently performed by bargaining unit employees, it is management’s objective to consider carefully the interests of both customers and employees along with all other considerations essential to the management of the business. For various reasons including but limited to law, regulations, changing industry structure, economic and business conditions, it is not possible to make specific commitments on contracting out work elements of the business. You can be assured; it continues to be our general policy that traditional telephone work consistently performed by bargaining unit employees will not be contracted out if it will currently and directly cause layoffs or part-timing of employees. In this context, you can also be assured that the company will make every effort, consistent with the needs of the business, to use bargaining unit employees, rather than outside contractors, to perform bargaining unit telecommunications work expected to be of extended duration, including telecommunications work requiring application of new technologies. However, prior notice of the decision to contract out such work will be provided in those cases in which it is anticipated that the contracting out is not of an occasional nature. As a part of such notice, information regarding the purpose, scope and expected duration of the work will be discussed along with the reasons for the decision. At that time, the union will be given a full opportunity to discuss their views and review the impact that the decision may have on their members regarding such things as the availability of overtime. In addition, the company will update the union on the progress of the work and any circumstances that might require modification to the original plans and also, provide a semiannual report outlining the number of contract people currently employed in the above work functions. However, prior notice of the decision to contract out such work will be provided in those cases in which it is anticipated that the contracting out is not of an occasional nature. As a part of such notice, information regarding the purpose, scope and expected duration of the work will be discussed along with the reasons for the decision. At that time, the union will be given a full opportunity to discuss their views and review the impact that the decision may have on their members regarding such things as the availability of overtime. In addition, the company will update the union on the progress of the work and any circumstances that might require modification to the original plans and also, provide a semiannual report outlining the number of contract people currently employed in the above work functions. Sincerely, Xxxxxxx X. Xxxxxx

Management Calibration Observations. These sessions help to hone our Management Team’s observation and call flow evaluative skills. They also ensure a level of consistency necessary to fairly evaluate our employees. The office will be informed when Calibration monitoring is being performed. Results of calibration sessions can be shared at the office and AM levels. Calibration observing results may also be documented and given to the observed employee for developmental/diagnostic purposes only. These calls will be differentiated in the employee’s coaching log from those calls used for evaluative purposes by the Manager/Coach (e.g., “Eval” or “C&D”). While it is not the intent of Management Calibration Observing, disciplinary action could occur based on observation results if any of the following were to occur: •  Gross discourtesy or abuse of the customer is observed •  Attempt to defraud the company through dishonest sales practices (cramming/slamming) •  The employee violates privacy of communications or demonstrates integrity problems December 17, 2000 Xxxxxxx X. Xxxxxx Vice President Labor Relations 000 Xxxxxx Xxxxxx 0xx Xxxxx New HavenDecember 17, CT 06510 Phone 000.000.0000 2000 Xx. Xxxxxx Xxxxxxx Xx. Xxxx X. Hongo, Jr. International Staff Representative President CWA CWA Local 1298 000 Xxxxx Xxxxxx 0000 Xxxxxxx Xxxxxx North Haven, CT 06473 Hamden, CT 06518 Dear Xxxxxx and Xxxx: 000 Xxxxxx Xxxxxx 5th Floor New Haven, CT 06510 Phone 000.000.0000 In making decisions regarding contracting of work consistently performed by bargaining unit employees, it is management’s objective to consider carefully the interests of both customers and employees along with all other considerations essential to the management of the business. For various reasons including but limited to law, regulations, changing industry structure, economic and business conditions, it is not possible to make specific commitments on contracting out work elements of the business. You can be assured; , it continues to be our general policy that traditional telephone work consistently performed by bargaining unit employees will not be contracted out if it will currently and directly cause layoffs or part-timing of employees. In this context, you can also be assured that the company will make every effort, consistent with the needs of the business, to use bargaining unit employees, rather than outside contractors, to perform bargaining unit telecommunications work expected to be of extended duration, including telecommunications work requiring application of new technologies. However, prior notice of the decision to contract out such work will be provided in those cases in which it is anticipated that the contracting out is not of an occasional nature. As a part of such notice, information regarding the purpose, scope and expected duration of the work will be discussed along with the reasons for the decision. At that time, the union will be given a full opportunity to discuss their views and review the impact that the decision may have on their members regarding such things as the availability of overtime. In addition, the company will update the union on the progress of the work and any circumstances that might require modification to the original plans and also, provide a semiannual report outlining the number of contract people currently employed in the above work functions. However, prior notice We will agree that should disagreements arise out of the decision use of contract labor that by mutual agreement the parties may submit such disagreement for discussion to contract out such work will be provided the Federal Mediation and Conciliation Service, with the intent of reaching a mutually satisfactory resolution. Should this process fail in those cases reaching an agreement, binding arbitration, in which it is anticipated that the contracting out is not of an occasional nature. As a part of such notice, information regarding the purpose, scope and expected duration accordance with Article XXI of the work will Labor Contract, can be discussed along with the reasons for the decision. At that time, the union will be given a full opportunity to discuss their views and review the impact that the decision may have on their members regarding such things as the availability of overtime. In addition, the company will update the union on the progress of the work and any circumstances that might require modification to the original plans and also, provide a semiannual report outlining the number of contract people currently employed in the above work functionsrequested by either party. Sincerely, Xxxxxxx X. XxxxxxXxxxxx It is the Company’s objective to consider carefully the interests of both the customer and employee along with all other considerations essential to the management of the business in a highly competitive and dynamic environment. While the Company believes it is in its best interests to utilize its own employees, the Company does use contractors as it deems necessary in order to respond to a highly unpredictable marketplace. For various reasons where the needs of the business require the Company may subcontract.

Management Calibration Observations. These sessions help to hone our Management Team’s observation and call flow evaluative skills. They also ensure a level of consistency necessary to fairly evaluate our employees. The office will be informed when Calibration monitoring is being performed. Results of calibration sessions can be shared at the office and AM levels. Calibration observing results may also be documented and given to the observed employee for developmental/diagnostic purposes only. These calls will be differentiated in the employee’s coaching log from those calls used for evaluative purposes by the Manager/Coach (e.g., “Eval” or “C&D”). While it is not the intent of Management Calibration Observing, disciplinary action could occur based on observation results if any of the following were to occur: • ▪ Gross discourtesy or abuse of the customer is observed • ▪ Attempt to defraud the company through dishonest sales practices (cramming/slamming) • ▪ The employee violates privacy of communications or demonstrates integrity problems December 17, 2000 Xxxxxxx X. Xxxxxx Vice President Labor Relations 000 Xxxxxx Xxxxxx 0xx Xxxxx New HavenDecember 17, CT 06510 Phone 000.000.0000 2000 Xx. Xxxxxx Xxxxxxx Xx. Xxxx X. Hongo, Jr. International Staff Representative President CWA CWA Local 1298 000 Xxxxx Xxxxxx 0000 Xxxxxxx Xxxxxx North Haven, CT 06473 Hamden, CT 06518 Dear Xxxxxx and Xxxx: 000 Xxxxxx Xxxxxx 5th Floor New Haven, CT 06510 Phone 000.000.0000 In making decisions regarding contracting of work consistently performed by bargaining unit employees, it is management’s objective to consider carefully the interests of both customers and employees along with all other considerations essential to the management of the business. For various reasons including but limited to law, regulations, changing industry structure, economic and business conditions, it is not possible to make specific commitments on contracting out work elements of the business. You can be assured; , it continues to be our general policy that traditional telephone work consistently performed by bargaining unit employees will not be contracted out if it will currently and directly cause layoffs or part-timing of employees. In this context, you can also be assured that the company will make every effort, consistent with the needs of the business, to use bargaining unit employees, rather than outside contractors, to perform bargaining unit telecommunications work expected to be of extended duration, including telecommunications work requiring application of new technologies. However, prior notice of the decision to contract out such work will be provided in those cases in which it is anticipated that the contracting out is not of an occasional nature. As a part of such notice, information regarding the purpose, scope and expected duration of the work will be discussed along with the reasons for the decision. At that time, the union will be given a full opportunity to discuss their views and review the impact that the decision may have on their members regarding such things as the availability of overtime. In addition, the company will update the union on the progress of the work and any circumstances that might require modification to the original plans and also, provide a semiannual report outlining the number of contract people currently employed in the above work functions. However, prior notice We will agree that should disagreements arise out of the decision use of contract labor that by mutual agreement the parties may submit such disagreement for discussion to contract out such work will be provided the Federal Mediation and Conciliation Service, with the intent of reaching a mutually satisfactory resolution. Should this process fail in those cases reaching an agreement, binding arbitration, in which it is anticipated that the contracting out is not of an occasional nature. As a part of such notice, information regarding the purpose, scope and expected duration accordance with Article XXI of the work will Labor Contract, can be discussed along with the reasons for the decision. At that time, the union will be given a full opportunity to discuss their views and review the impact that the decision may have on their members regarding such things as the availability of overtime. In addition, the company will update the union on the progress of the work and any circumstances that might require modification to the original plans and also, provide a semiannual report outlining the number of contract people currently employed in the above work functionsrequested by either party. Sincerely, Xxxxxxx X. XxxxxxXxxxxx It is the Company’s objective to consider carefully the interests of both the customer and employee along with all other considerations essential to the management of the business in a highly competitive and dynamic environment. While the Company believes it is in its best interests to utilize its own employees, the Company does use contractors as it deems necessary in order to respond to a highly unpredictable marketplace. For various reasons where the needs of the business require the Company may subcontract.

Management Calibration Observations. These sessions help to hone our Management Team’s observation and call flow evaluative skills. They also ensure a level of consistency necessary to fairly evaluate our employees. The office will be informed when Calibration monitoring is being performed. Results of calibration sessions can be shared at the office and AM levels. Calibration observing results may also be documented and given to the observed employee for developmental/diagnostic purposes only. These calls will be differentiated in the employee’s coaching log from those calls used for evaluative purposes by the Manager/Coach (e.g., “Eval” or “C&D”). While it is not the intent of Management Calibration Observing, disciplinary action could occur based on observation results if any of the following were to occur: • Gross discourtesy or abuse of the customer is observed • Attempt to defraud the company through dishonest sales practices (cramming/slamming) • The employee violates privacy of communications or demonstrates integrity problems December 17, 2000 Xxxxxxx X. Xxxxxx Vice President Labor Relations 000 Xxxxxx Xxxxxx 0xx Xxxxx Does not apply to work covered by former Appendix F 5th Floor New Haven, CT 06510 Phone 000.000.0000 December 17, 2000 Xx. Xxxxxx Xxxxxxx Xx. Xxxx X. Hongo, Jr. International Staff Representative President CWA CWA Local 1298 000 Xxxxx Xxxxxx 0000 Xxxxxxx Xxxxxx North Haven, CT 06473 Hamden, CT 06518 Dear Xxxxxx and Xxxx, In making decisions regarding contracting of work consistently performed by bargaining unit employees, it is management’s objective to consider carefully the interests of both customers and employees along with all other considerations essential to the management of the business. For various reasons including but limited to law, regulations, changing industry structure, economic and business conditions, it is not possible to make specific commitments on contracting out work elements of the business. You can be assured; , it continues to be our general policy that traditional telephone work consistently performed by bargaining unit employees will not be contracted out if it will currently and directly cause layoffs or part-timing of employees. In this context, you can also be assured that the company will make every effort, consistent with the needs of the business, to use bargaining unit employees, rather than outside contractors, to perform bargaining unit telecommunications work expected to be of extended duration, including telecommunications work requiring application of new technologies. However, prior notice of the decision to contract out such work will be provided in those cases in which it is anticipated that the contracting out is not of an occasional nature. As a part of such notice, information regarding the purpose, scope and expected duration of the work will be discussed along with the reasons for the decision. At that time, the union will be given a full opportunity to discuss their views and review the impact that the decision may have on their members regarding such things as the availability of overtime. In addition, the company will update the union on the progress of the work and any circumstances that might require modification to the original plans and also, provide a semiannual report outlining the number of contract people currently employed in the above work functions. However, prior notice of the decision to contract out such work will be provided in those cases in which it is anticipated that the contracting out is not of an occasional nature. As a part of such notice, information regarding the purpose, scope and expected duration of the work will be discussed along with the reasons for the decision. At that time, the union will be given a full opportunity to discuss their views and review the impact that the decision may have on their members regarding such things as the availability of overtime. In addition, the company will update the union on the progress of the work and any circumstances that might require modification to the original plans and also, provide a semiannual report outlining the number of contract people currently employed in the above work functions. Sincerely, Xxxxxxx X. XxxxxxXxxxxx It is the Company’s objective to consider carefully the interests of both the customer and employee along with all other considerations essential to the management of the business in a highly competitive and dynamic environment. While the Company believes it is in its best interests to utilize its own employees, the Company does use contractors as it deems necessary in order to respond to a highly unpredictable marketplace. For various reasons where the needs of the business require the Company may subcontract.