Common use of Management Calibration Observations Clause in Contracts

Management Calibration Observations. These sessions help to hone our Management Team’s observation and evaluative skills. They also ensure a level of consistency necessary to fairly evaluate our employees. The office will be informed when Calibration monitoring is being performed. Results of calibration sessions can be shared at the office and AM levels. Calibration observing results may also be documented and given to the observed employee for developmental/diagnostic purposes only. These calls will be differentiated in the employee’s coaching log from those calls used for evaluative purposes by the Manager/Coach (e.g., “Eval” or “C&D”). While it is not the intent of Management Calibration Observing, disciplinary action could occur based on observation results if any of the following were to occur:  Gross discourtesy or abuse of the customer is observed  Attempt to defraud the company through dishonest sales practices (cramming/slamming)  The employee violates privacy of communications or demonstrates integrity problems Within 30 days of ratification, and each quarter thereafter and for the life of the contract, AT&T agrees to promote the CWA Nett Academy training program, as an available option under the existing regional programs.

Management Calibration Observations. These sessions help to hone our Management Team’s observation and evaluative skills. They also ensure a level of consistency necessary to fairly evaluate our employees. The office will be informed when Calibration monitoring is being performed. Results of calibration sessions can be shared at the office and AM levels. Calibration observing results may also be documented and given to the observed employee for developmental/diagnostic purposes only. These calls will be differentiated in the employee’s coaching log from those calls used for evaluative purposes by the Manager/Coach (e.g., “Eval” or “C&D”). While it is not the intent of Management Calibration Observing, disciplinary action could occur based on observation results if any of the following were to occur:  ▪ Gross discourtesy or abuse of the customer is observed  ▪ Attempt to defraud the company through dishonest sales practices (cramming/slamming)  ▪ The employee violates privacy of communications or demonstrates integrity problems Within 30 days of ratification, and each quarter thereafter and for the life of the contract, AT&T agrees to promote the CWA Nett Academy training program, as an available option under the existing regional programs.

Management Calibration Observations. These sessions help to hone our Management Team’s observation and evaluative skills. They also ensure a level of consistency necessary to fairly evaluate our employees. employees The office will be informed when Calibration monitoring is being performed. Results of calibration sessions can be shared at the office and AM levels. Calibration observing results may also be documented and given to the observed employee for developmental/diagnostic purposes only. These calls will be differentiated in the employee’s coaching log from those calls used for evaluative purposes by the Manager/Coach (e.g., “Eval” or “C&D”). While it is not the intent of Management Calibration Observing, disciplinary action could occur based on observation results if any of the following were to occur:  Gross discourtesy or abuse of the customer is observed  Attempt to defraud the company through dishonest sales practices (cramming/slamming)  The employee violates privacy of communications or demonstrates integrity problems Within 30 days of ratification, and each quarter thereafter and for the life of the contract, AT&T Frontier agrees to promote the CWA Nett Academy training program, as an available option under the existing regional programs.

Management Calibration Observations. These sessions help to hone our Management Team’s observation and evaluative skills. They also ensure a level of consistency necessary to fairly evaluate our employees. employees The office will be informed when Calibration monitoring is being performed. Results of calibration sessions can be shared at the office and AM levels. Calibration observing results may also be documented and given to the observed employee for developmental/diagnostic purposes only. These calls will be differentiated in the employee’s coaching log from those calls used for evaluative purposes by the Manager/Coach (e.g., “Eval” or “C&D”). While it is not the intent of Management Calibration Observing, disciplinary action could occur based on observation results if any of the following were to occur:  Gross discourtesy or abuse of the customer is observed  Attempt to defraud the company through dishonest sales practices (cramming/slamming)  The employee violates privacy of communications or demonstrates integrity problems Within 30 days of ratification, and each quarter thereafter and for the life of the contract, AT&T agrees to promote the CWA Nett Academy training program, as an available option under the existing regional programs.