Onboarding Exception. You acknowledge and agree that for the first thirty (30) days following the commencement date of a SOW, the Response Time commitments described in this Agreement will not apply to us, it being understood that there may be unanticipated downtime or delays due to our initial startup activities with you (the “Onboarding Exception”).
Appears in 3 contracts
Samples: Master Services Agreement, Premier Technologies Master Services Agreement, Master Services Agreement
Onboarding Exception. You acknowledge and agree that for the first thirty (30) days following the commencement date of a SOW, the Response Time commitments described in this Agreement will not apply to usXXXX, it being understood that there may be unanticipated downtime or delays due to our XXXX’x initial startup activities with you (the “Onboarding Exception”).
Appears in 3 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
Onboarding Exception. You acknowledge and agree that for the first thirty (30) days following the commencement date of a SOW, the Response Time commitments described in this Agreement will not apply to usHCTG, it being understood that there may be unanticipated downtime or delays due to our HCTG’s initial startup activities with you (the “Onboarding Exception”).
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement
Onboarding Exception. You acknowledge and agree that for the first thirty (30) days following the commencement date of a SOW, the Response Time commitments described in this Agreement will not apply to usITS, it being understood that there may be unanticipated downtime or delays due to our ITS’s initial startup activities with you (the “Onboarding Exception”).
Appears in 1 contract
Samples: Master Services Agreement
Onboarding Exception. You acknowledge and agree that for the first thirty forty-five (3045) days following the commencement date of a SOW, the Response Time commitments described in this Agreement will not apply to us, it being understood that there may be unanticipated downtime or delays due to our initial startup activities and/or familiarization with you (the “Onboarding Exception”).
Appears in 1 contract
Samples: Master Services Agreement