ONI Assure Services Service Levels Sample Clauses

ONI Assure Services Service Levels. Description Initial Response Technical Response Event Management SLAs P1 Response 15 Minutes 30 Minutes P2 Response 15 Minutes 30 Minutes P3 Response 15 Minutes 4 Hours P4 Response 15 Minutes NBD Hardware/Engineer to site *4 Hours Reporting SLAs Base Monthly Report By 10th day of each month P1 MIR **72 Hours * From when partner, Client and ONI determine parts require replacement ** From receipt of request for MIR from Client Contractual Definitions: Implementation Services Support Services Customer’s Premises Domain Names Equipment ONI Equipment Software Permitted Number of Users and Extensions Days when the Implementation Service is to be provided Working Day Core Support Hours SCP 8 x 5 x NBD or 24 x 7 x 4 Maintenance Hours SCP 8 x 5 x NBD or 24 x 7 x 4 ONI Assure Plus Service Service Levels Description Initial Response Technical Response Event Management SLAs P1 Response 15 Minutes 30 Minutes P2 Response 15 Minutes 30 Minutes P3 Response 15 Minutes 4 Hours P4 Response 15 Minutes NBD Hardware/Engineer to site *4 Hours Reporting SLAs Quarterly Service Reports distributed By 10th day each quarter P1 MIR **72 Hours MACD 15 Minutes 5 Days Monitoring SLA 08:30 – 18:00 Audit Delivered Annual * From when partner, Client and ONI determine parts require replacement ** From receipt of request for MIR from Client Contractual Definitions: Implementation Services Support Services Customer’s Premises Domain Names Equipment ONI Equipment Software Permitted Number of Users and Extensions Days when the Implementation Service is to be provided Working Day Core Support Hours SCP 8 x 5 x NBD or 24 x 7 x 4 Maintenance Hours SCP 8 x 5 x NBD or 24 x 7 x 4 ONI Assure Premium Service Service Levels Description Initial Response Technical Response Event Management SLAs P1 Response 15 Minutes 30 Minutes P2 Response 15 Minutes 30 Minutes P3 Response 15 Minutes 4 Hours P4 Response 15 Minutes NBD Hardware/Engineer to site *4 Hours Reporting SLA Monthly Executive Reports distributed By 10th day of each month P1 MIR **72 Hours MACD 15 Minutes 5 Days Monitoring SLA 24 x 7 x 365 * From when partner, Client and ONI determine parts require replacement ** From receipt of request for MIR from Client Contractual Definitions: Implementation Services Support Services Customer’s Premises Domain Names Equipment ONI Equipment Software Permitted Number of Users and Extensions Days when the Implementation Service is to be provided Working Day Core Support Hours SCP 8 x 5 x NBD or 24 x 7 x 4 Maintenan...
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Related to ONI Assure Services Service Levels

  • Core Services The Company agrees to provide those Core Services to the Municipality as set forth in Schedule “A” and further agrees to the process contained in Schedule “A”.

  • Acupuncture Services Benefits will be provided for Medically Necessary acupuncture services when provided by a provider licensed to perform such services.

  • Software Services If elected by Customer, the following Software Services will be made available for Customer’s use.

  • Verizon OSS Services Access to Verizon Operations Support Systems functions. The term “Verizon OSS Services” includes, but is not limited to: (a) Verizon’s provision of Z-Tel Usage Information to Z-Tel pursuant to Section 8.1.3 below; and, (b) “Verizon OSS Information”, as defined in Section 8.1.4 below.

  • Long Term Services and Supports (LTSS) means services and supports (including for example PCA services and home care nursing services) provided to Enrollees of all ages who have functional limitations and/or chronic illnesses, that have the primary purpose of supporting the ability of the Enrollee to live or work in the setting of their choice, which may include the Enrollee's home, a worksite, a provider-owned or controlled residential setting, a nursing facility, or other institutional setting.

  • Conversion of Wholesale Services to Network Elements or Network Elements to Wholesale Services Upon request, BellSouth shall convert a wholesale service, or group of wholesale services, to the equivalent Network Element or Combination that is available to Global Dialtone pursuant to Section 251 of the Act and under this Agreement or convert a Network Element or Combination that is available to Global Dialtone pursuant to Section 251 of the Act and under this Agreement to an equivalent wholesale service or group of wholesale services offered by BellSouth (collectively “Conversion”). BellSouth shall charge the applicable nonrecurring switch-as-is rates for Conversions to specific Network Elements or Combinations found in Exhibit A. BellSouth shall also charge the same nonrecurring switch-as-is rates when converting from Network Elements or Combinations. Any rate change resulting from the Conversion will be effective as of the next billing cycle following BellSouth’s receipt of a complete and accurate Conversion request from Global Dialtone. A Conversion shall be considered termination for purposes of any volume and/or term commitments and/or grandfathered status between Global Dialtone and BellSouth. Any change from a wholesale service/group of wholesale services to a Network Element/Combination, or from a Network Element/Combination to a wholesale service/group of wholesale services, that requires a physical rearrangement will not be considered to be a Conversion for purposes of this Agreement. BellSouth will not require physical rearrangements if the Conversion can be completed through record changes only. Orders for Conversions will be handled in accordance with the guidelines set forth in the Ordering Guidelines and Processes and CLEC Information Packages as referenced in Sections 1.13.1 and 1.13.2 below.

  • Network Services Local Access Services In lieu of any other rates and discounts, Customer will pay fixed monthly recurring local loop charges ranging from $1,200 to $2,000 for TDM-based DS-3 Network Services Local Access Services at 2 CLLI codes mutually agreed upon by Customer and Company.

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition.

  • Urgent Care Services All Medically Necessary Covered Services received in Urgent Care Centers, Retail Clinics or your Primary Care Physician’s office after-hours to treat an Urgent Medical Condition will be covered by AvMed. Any request for reimbursement of payment made by a Member for services received must be filed within 90 days or as soon as reasonably possible but not later than one year unless the Member was legally incapacitated. If Urgent Medical Services and Care are required while outside the continental United States, Alaska or Hawaii, it is the Member’s responsibility to pay for such services at the time they are received. For information on filing a Claim for such services, see Part XIII. REVIEW PROCEDURES AND HOW TO APPEAL A CLAIM (BENEFIT) DENIAL.

  • Prevention Care Services and Early Detection Services See Prevention and Early Detection Services section for details. 0% Not Covered Private Duty Nursing Services* Must be performed by a certified home health care agency. 0% - After deductible Not Covered

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