{"component": "clause", "props": {"groups": [{"snippet_links": [{"key": "by-this-agreement", "type": "clause", "offset": [12, 29]}, {"key": "pjm-tariff", "type": "definition", "offset": [35, 45]}, {"key": "the-operating-agreement", "type": "clause", "offset": [47, 70]}, {"key": "pjm-manuals", "type": "definition", "offset": [76, 87]}, {"key": "requested-by", "type": "clause", "offset": [116, 128]}, {"key": "will-provide", "type": "clause", "offset": [145, 157]}, {"key": "necessary-data", "type": "clause", "offset": [165, 179]}, {"key": "technical-support", "type": "definition", "offset": [205, 222]}, {"key": "consistent-with", "type": "definition", "offset": [223, 238]}, {"key": "system-conditions", "type": "clause", "offset": [275, 292]}, {"key": "in-compliance-with", "type": "definition", "offset": [345, 363]}], "samples": [{"hash": "5HK8N5poiw2", "uri": "/contracts/5HK8N5poiw2#operations-support", "label": "Consolidated Transmission Owners Agreement", "score": 33.568901062, "published": true}, {"hash": "4tie6W1Wpq9", "uri": "/contracts/4tie6W1Wpq9#operations-support", "label": "Consolidated Transmission Owners Agreement", "score": 33.3465423584, "published": true}], "size": 6, "snippet": "As required by this Agreement, the PJM Tariff, the Operating Agreement, the PJM Manuals, or as otherwise reasonably requested by PJM, each Party will provide to PJM necessary data, information and related technical support consistent with enabling PJM to monitor and analyze system conditions so that PJM may affirmatively determine that PJM is in compliance with NERC standards.", "hash": "5b7c1f37f6b856c71486672c5120d86b", "id": 1}, {"snippet_links": [{"key": "provide-on", "type": "clause", "offset": [13, 23]}, {"key": "services-during", "type": "clause", "offset": [49, 64]}, {"key": "this-agreement", "type": "clause", "offset": [145, 159]}, {"key": "in-effect", "type": "definition", "offset": [163, 172]}, {"key": "environmental-standards", "type": "definition", "offset": [211, 234]}, {"key": "regulatory-inquiries", "type": "clause", "offset": [289, 309]}, {"key": "om-manual", "type": "definition", "offset": [335, 345]}, {"key": "refer-to", "type": "definition", "offset": [383, 391]}, {"key": "operational-information", "type": "definition", "offset": [405, 428]}, {"key": "technical-support-staff", "type": "definition", "offset": [482, 505]}, {"key": "the-systems", "type": "clause", "offset": [538, 549]}, {"key": "to-insure", "type": "clause", "offset": [550, 559]}, {"key": "regularly-scheduled", "type": "definition", "offset": [701, 720]}, {"key": "to-ensure", "type": "clause", "offset": [916, 925]}, {"key": "maintenance-of", "type": "clause", "offset": [1005, 1019]}, {"key": "electrical-components", "type": "definition", "offset": [1039, 1060]}, {"key": "operational-control", "type": "clause", "offset": [1092, 1111]}, {"key": "flow-through", "type": "clause", "offset": [1123, 1135]}, {"key": "operating-levels", "type": "clause", "offset": [1163, 1179]}, {"key": "as-required", "type": "clause", "offset": [1211, 1222]}, {"key": "development-of-a", "type": "clause", "offset": [1340, 1356]}, {"key": "high-quality", "type": "clause", "offset": [1357, 1369]}, {"key": "water-quality", "type": "clause", "offset": [1417, 1430]}, {"key": "consistent-with", "type": "definition", "offset": [1507, 1522]}, {"key": "specific-responsibilities-of-the-parties", "type": "clause", "offset": [1580, 1620]}, {"key": "attachment-b", "type": "clause", "offset": [1702, 1714]}, {"key": "standard-terms-and-conditions", "type": "definition", "offset": [1715, 1744]}], "samples": [{"hash": "3n7zzejCLW8", "uri": "/contracts/3n7zzejCLW8#operations-support", "label": "Installation Agreement (Bion Environmental Technologies Inc)", "score": 16.0, "published": true}], "size": 4, "snippet": "A. BION will provide on-site operational support services during the Initial Start-up phase and Long-term operation of each Bion NMS, as long as this agreement is in effect. Bion will assist BFF in defining the environmental standards to which systems will perform and in interfacing with regulatory inquiries.\nB. BION will prepare an O&M Manual for BFF to keep at each facility and refer to for specific operational information.\nC. Following start-up, BION will provide an on-site technical support staff during the ongoing operation of the systems to insure that the biological processes are being managed correctly and that the systems are operating as designed. Each Bion NMS will be visited on a regularly scheduled basis, with supplemental visits on an as-needed basis. BION will perform biological evaluations of the systems and the system's components and make necessary process measurements and adjustments to ensure biodynamic stability.\nD. BION will inspect and recommend to BFF any additional maintenance of all mechanical and electrical components of the system to insure proper operational control. Hydraulic flow through the system and appropriate operating levels will be maintained or adjusted as required for appropriate system functioning.\nE. Bio-solids development and deposition will be monitored by Bion to ensure the development of a high quality final bio-solids harvest.\nF. BION will monitor water quality throughout the systems to ensure nutrient control and reduction performance consistent with disposal and reuse.\nG. This Agreement does not cover the specific responsibilities of the PARTIES regarding bio-solids harvesting, which items shall be specified at a later date. 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Support will be provided on payload configuration, commanding, state of health and science data monitoring, data analysis, and software uploads. 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These numbers are approximate and may change during the design process as the information and assumptions are refined.", "hash": "d80e8530b1355195f90c450450dda33a", "id": 4}, {"snippet_links": [{"key": "vendor-will", "type": "clause", "offset": [0, 11]}], "samples": [{"hash": "lT9sHpxlf2u", "uri": "/contracts/lT9sHpxlf2u#operations-support", "label": "Master Services Agreement (Aci Worldwide, Inc.)", "score": 21.3230667114, "published": true}, {"hash": "7sb96b7p5jH", "uri": "/contracts/7sb96b7p5jH#operations-support", "label": "Master Services Agreement (Aci Worldwide, Inc.)", "score": 21.0, "published": true}], "size": 2, "snippet": "Vendor will perform the following activities:", "hash": "751ef9cb376b5cfda5d3a405b88ef656", "id": 5}, {"snippet_links": [{"key": "vendor-will", "type": "clause", "offset": [3, 14]}, {"key": "where-appropriate", "type": "definition", "offset": [78, 95]}, {"key": "service-hours", "type": "definition", "offset": [108, 121]}, {"key": "and-application", "type": "clause", "offset": [181, 196]}, {"key": "problem-reporting", "type": "clause", "offset": [237, 254]}, {"key": "vendor-staff", "type": "definition", "offset": [388, 400]}, {"key": "recovery-procedures", "type": "definition", "offset": [730, 749]}, {"key": "exhibit-a-5", "type": "definition", "offset": [764, 775]}, {"key": "management-services", "type": "definition", "offset": [793, 812]}], "samples": [{"hash": "lT9sHpxlf2u", "uri": "/contracts/lT9sHpxlf2u#operations-support", "label": "Master Services Agreement (Aci Worldwide, Inc.)", "score": 21.3230667114, "published": true}, {"hash": "7sb96b7p5jH", "uri": "/contracts/7sb96b7p5jH#operations-support", "label": "Master Services Agreement (Aci Worldwide, Inc.)", "score": 21.0, "published": true}], "size": 2, "snippet": "a. Vendor will perform the following console activities, utilizing automation where appropriate, during the Service Hours:\n(1) console monitoring and message filtration;\n(2) system and application restart and recovery; and\n(3) automated problem reporting and paging.\nb. ACI will:\n(1) be consulted when any restore procedure needs to be performed;\n(2) in those Locations where there is no Vendor staff on-site, assist Vendor, using ACI personnel, with server restarts, as reasonably requested (e.g., [ * ]). At no time will Vendor restart an application, service or device without a procedure defined or assistance or approval from ACI to perform such restart; and\n(3) provide requirements and approval for application restart and recovery procedures. Confidential Exhibit A-5 \u2014 Server Systems Management Services", "hash": "fb5d9dd8ef50bff6ed97f3db238796c1", "id": 6}, {"snippet_links": [{"key": "will-provide", "type": "clause", "offset": [9, 21]}, {"key": "resources-needed", "type": "clause", "offset": [30, 46]}, {"key": "ongoing-operations", "type": "clause", "offset": [58, 76]}, {"key": "working-with", "type": "definition", "offset": [112, 124]}, {"key": "distribution-centers", "type": "clause", "offset": [179, 199]}, {"key": "by-supplier", "type": "clause", "offset": [220, 231]}, {"key": "remote-support", "type": "definition", "offset": [236, 250]}, {"key": "other-locations", "type": "clause", "offset": [255, 270]}, {"key": "responsible-for", "type": "clause", "offset": [296, 311]}, {"key": "problem-resolution", "type": "definition", "offset": [355, 373]}, {"key": "associated-with", "type": "definition", "offset": [374, 389]}, {"key": "to-mitigate", "type": "definition", "offset": [435, 446]}, {"key": "respond-to", "type": "clause", "offset": [450, 460]}], "samples": [{"hash": "5qRCQRVvSWX", "uri": "/contracts/5qRCQRVvSWX#operations-support", "label": "Master Services Agreement (Gap Inc)", "score": 21.0, "published": true}, {"hash": "1bFCZBtSXz1", "uri": "/contracts/1bFCZBtSXz1#operations-support", "label": "Master Services Agreement (Gap Inc)", "score": 21.0, "published": true}], "size": 2, "snippet": "Supplier will provide, *, the resources needed to support ongoing operations of the Gap workstation environment working with * teams. This includes hands-on support in Campus and distribution centers locations supported by Supplier and remote support for other locations. These resources will be responsible for:\n(a) Assisting Gap resources in production problem resolution associated with * problems.\n(b) Working with other Gap teams to mitigate or respond to a situation that compromises Gap\u2019s workstation environment (e.g., virus or worm outbreak).", "hash": "0a4bc883d3231dcae60c478f44ccb10c", "id": 7}, {"snippet_links": [{"key": "policies-of", "type": "definition", "offset": [26, 37]}, {"key": "the-foundation", "type": "clause", "offset": [38, 52]}, {"key": "this-agreement", "type": "clause", "offset": [89, 103]}, {"key": "district-operations", "type": "clause", "offset": [133, 152]}, {"key": "of-the-district", "type": "clause", "offset": [197, 212]}, {"key": "support-provided", "type": "definition", "offset": [303, 319]}, {"key": "by-the-district", "type": "clause", "offset": [320, 335]}, {"key": "not-limited", "type": "clause", "offset": [371, 382]}, {"key": "form-of", "type": "clause", "offset": [412, 419]}, {"key": "benefits-for", "type": "clause", "offset": [439, 451]}, {"key": "employees-working", "type": "clause", "offset": [461, 478]}, {"key": "accounting-support", "type": "clause", "offset": [498, 516]}, {"key": "financial-record-keeping", "type": "clause", "offset": [542, 566]}, {"key": "cash-management", "type": "definition", "offset": [583, 598]}, {"key": "financial-reporting", "type": "clause", "offset": [600, 619]}, {"key": "fiscal-policies", "type": "clause", "offset": [621, 636]}, {"key": "annual-audit", "type": "definition", "offset": [670, 682]}], "samples": [{"hash": "5dQA17a7zMp", "uri": "/contracts/5dQA17a7zMp#operations-support", "label": "Master Agreement", "score": 28.5635795593, "published": true}, {"hash": "goQvSyDZVkY", "uri": "/contracts/goQvSyDZVkY#operations-support", "label": "Master Agreement", "score": 28.5588874817, "published": true}], "size": 2, "snippet": "Subject to the Bylaws and policies of the Foundation, operations of the Foundation under this Agreement shall be integrated with the District operations, and shall be under the general supervision of the District officials. Such supervision shall be provided without cost to the Foundation. Operational support provided by the District to the Foundation includes, but is not limited to, budgetary support in the form of staff salaries and benefits for District employees working in the Foundation; accounting support and oversight, including financial record keeping, disbursements, cash management, financial reporting, fiscal policies & processes, facilitation of the annual audit, and other", "hash": "bdaf580c41d9e06eff67c2a0684af67c", "id": 8}, {"snippet_links": [{"key": "licensor-will", "type": "clause", "offset": [0, 13]}, {"key": "continue-to-provide", "type": "clause", "offset": [14, 33]}, {"key": "trouble-shooting", "type": "clause", "offset": [88, 104]}, {"key": "response-time", "type": "definition", "offset": [122, 135]}, {"key": "in-addition", "type": "clause", "offset": [222, 233]}, {"key": "will-provide", "type": "clause", "offset": [244, 256]}, {"key": "to-licensee", "type": "definition", "offset": [257, 268]}, {"key": "in-a-timely-manner", "type": "definition", "offset": [269, 287]}, {"key": "reasonably-necessary", "type": "clause", "offset": [318, 338]}, {"key": "consistent-with", "type": "definition", "offset": [422, 437]}, {"key": "business-operations", "type": "definition", "offset": [449, 468]}, {"key": "licensee-agrees", "type": "clause", "offset": [470, 485]}, {"key": "modifications-to", "type": "clause", "offset": [506, 522]}, {"key": "in-advance", "type": "clause", "offset": [605, 615]}, {"key": "to-licensor", "type": "clause", "offset": [616, 627]}, {"key": "to-the-extent", "type": "clause", "offset": [628, 641]}, {"key": "commercially-reasonable", "type": "clause", "offset": [642, 665]}, {"key": "problems-encountered", "type": "clause", "offset": [686, 706]}, {"key": "be-prepared", "type": "clause", "offset": [741, 752]}], "samples": [{"hash": "ee87Pmn5ZE1", "uri": "/contracts/ee87Pmn5ZE1#operations-support", "label": "Licensing Agreement (Virtual Radiologic CORP)", "score": 21.0, "published": true}, {"hash": "8Semog0szS5", "uri": "/contracts/8Semog0szS5#operations-support", "label": "Licensing Agreement (Virtual Radiologic CORP)", "score": 21.0, "published": true}], "size": 2, "snippet": "Licensor will continue to provide diagnostic support for facility modality connectivity trouble shooting with a 30 minute response time over the phone from 8-5 CST. All other diagnostic support will be 24x7over the phone. In addition, Licensor will provide to Licensee in a timely manner all data and/or functionality reasonably necessary to permit uninterrupted functioning of the Synapse Software in a manner reasonably consistent with Licensee\u2019s business operations. Licensee agrees that any changes or modifications to Licensee\u2019s infrastructure that could impact Synapse Software will be communicated in advance to Licensor to the extent commercially reasonable so that support for problems encountered during those Licensee changes can be prepared.", "hash": "a4308d7d6bf468ff78a834aca9a27f16", "id": 9}, {"snippet_links": [{"key": "will-provide", "type": "clause", "offset": [8, 20]}, {"key": "telephone-operations", "type": "clause", "offset": [21, 41]}, {"key": "monday-through-friday", "type": "clause", "offset": [51, 72]}, {"key": "federal-holidays", "type": "clause", "offset": [88, 104]}, {"key": "hours-of", "type": "clause", "offset": [117, 125]}, {"key": "eastern-time", "type": "clause", "offset": [138, 150]}, {"key": "for-assistance", "type": "clause", "offset": [152, 166]}, {"key": "point-of-contact", "type": "clause", "offset": [216, 232]}], "samples": [{"hash": "4L1XRM26Bts", "uri": "/contracts/4L1XRM26Bts#operations-support", "label": "Product Manufacturing and Purchase Agreement (Gogo Inc.)", "score": 24.4579048157, "published": true}, {"hash": "9Wf3BGUGH1E", "uri": "/contracts/9Wf3BGUGH1E#operations-support", "label": "Product Manufacturing and Purchase Agreement (Gogo Inc.)", "score": 24.3511295319, "published": true}], "size": 2, "snippet": "AeroSat will provide telephone operations support, Monday through Friday excluding U.S. federal holidays between the hours of 8AM and 5PM Eastern Time. For assistance, please call +\u2587 \u2587\u2587\u2587-\u2587\u2587\u2587-\u2587\u2587\u2587\u2587, extension 151. The Point of Contact is \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587.", "hash": "f5edabe1e7a2842319c70a0e4b0c1288", "id": 10}], "next_curs": "ClsSVWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjcLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IhtvcGVyYXRpb25zLXN1cHBvcnQjMDAwMDAwMGEMogECZW4YACAA", "clause": {"title": "Operations Support", "parents": [["cessation-of-effectiveness", "Cessation of Effectiveness"], ["definitions", "DEFINITIONS"], ["rights-and-responsibilities-transferred-to-pjm", "Rights and Responsibilities Transferred to PJM"], ["general", "General"], ["territory", "Territory"]], "size": 53, "children": [["", ""], ["network-problem-reporting", "Network Problem Reporting"], ["emergency-disaster-and-special-event-coverage", "Emergency/Disaster and Special Event Coverage"], ["network-operations", "Network Operations"], ["system-security-requirements", "System Security Requirements"]], "id": "operations-support", "related": [["operations-support-systems", "Operations Support Systems", "<strong>Operations Support</strong> Systems"], ["verizon-operations-support-systems", "Verizon Operations Support Systems", "Verizon <strong>Operations Support</strong> Systems"], ["tax-support-services", "TAX SUPPORT SERVICES", "TAX SUPPORT SERVICES"], ["technical-support-services", "Technical Support Services", "Technical Support Services"], ["payments-for-distribution-assistance-and-administrative-support-services", "Payments for Distribution Assistance and Administrative Support Services", "Payments for Distribution Assistance and Administrative Support Services"]], "related_snippets": [], "updated": "2025-07-23T06:00:56+00:00", "also_ask": ["What are the essential obligations that must be included in an Operations Support clause to protect both parties?", "How can the scope of 'support' be strategically limited or expanded during negotiations?", "What are the most common risks or ambiguities in Operations Support clauses that could lead to disputes?", "How do Operations Support provisions in this agreement compare to industry standards or similar contracts?", "What factors do courts consider when determining the enforceability of Operations Support obligations?"], "drafting_tip": "Specify support services, set response times, and outline escalation procedures to ensure clarity of obligations and prompt issue resolution.", "explanation": "The Operations Support clause defines the obligations and responsibilities related to providing assistance and resources necessary for the ongoing operation of a project or service. Typically, this clause outlines the types of support to be provided, such as technical help, maintenance, troubleshooting, or access to relevant personnel and systems. Its core practical function is to ensure that the parties involved have a clear understanding of the support mechanisms in place, thereby minimizing operational disruptions and facilitating smooth, continuous service delivery."}, "json": true, "cursor": ""}}