OT S&N Process Controls Systems and Network Administration and Security Sample Clauses

OT S&N Process Controls Systems and Network Administration and Security. Provide services in connection with: (A) access control, including managing Recipient’s employees who are authorized to access, operate, and modify the following system computing components of Recipient: firewalls, gateways, switches, servers, workstations, and similar components, and the means to authenticate users and validate such users’ privileges, (B) change management, including controlling administrative and technical procedures for implementing modifications, upgrades, additions and deletions of all system components, with modifications concerning hardware, operating and configuration system software, third party software and documentation, (C) back-up and recovery, including organizing and implementing all activities required to ensure that system software, application software, configuration parameters and critical process data can be retrieved in the event of system faults, and be fully functional in the least amount of time possible, (D) data integrity, including managing all ancillary systems required to guarantee that the automation information is available as needed (e.g., UPS, encryption servers, anti-virus, patches and software version updates, and all other security activities, (E) performance monitoring, including managing all activities required to determine the operational conditions of the following system elements: CPU utilization, cache utilization, number of transactions, job waiting times, disk capacity utilization, system error messages, network traffic and load, I/O load, alarms, and similar system elements, (F) performance delivery, including confirming that the system delivers the availability and reliability required by the users, and that the expected performance does not degrade over time, which may require troubleshooting, root cause analysis, implementation of fixes and day-to-day improvement, and (G) training activities to Recipient in connection with each of the aforementioned services.
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