Common use of Performance Standards and Liquidated Damages Clause in Contracts

Performance Standards and Liquidated Damages. To ensure proper performance of this MOU, FACT will monitor, evaluate, and provide guidance to the VENDOR in the performance of this MOU. a. Performance Standards will be enforced monthly, beginning immediately upon start of service. 1. On time performance: If the vehicle arrives 15 minutes past the schedule pick-up time, the trip is considered to be “Late”. If the vehicle is 16-30 minutes past the pick- 2. Customer Service: Complaints should be promptly reported to FACT and responded to within 7 days of receipt. A complaint which has not been addressed within 7 days will be deemed an “Unresolved complaint”.