Priority 4. 6
i. The arena Manager can establish “blocks” of hours for the purpose of establishing priority 4.
ii. Organizations with prior experience shall have first opportunity to bid on a block. If more than one organization qualifies, the process will commence with organizations with the largest blocks rented in the two previous years. If more than one organization qualifies for no previous rental experience, the allocation will be based on flipping of a coin or other random method as determined by the Arena Manager.
Priority 4. Minimal Business Impact Customer submits a platform information request, platform enhancement or documentation clarification which has no operational impact. The implementation or use of the platform by the Customer is continuing and there is no negative impact on productivity. Response within 1 business week of notification Monday to Friday office hours (9 am to 5 pm) Examples New features and feature enhancements Please note that cost implementation for enhancements and new features are not part of the service cost. Implementation to be done for these types of requests would be scoped upon receipt of the request and a bill would be issued separately for approval, before commencement. Clause A 10 Commercial hours (8am to 5pm) No 110,000 13,000 Clause B 40 Commercial hours (8am to 5pm) No 260,000 8,500 Clause C 100 Commercial hours (8am to 5pm) No 470,000 6,700
Priority 4. An issue with a low degree of impairment of the Services (48 business hour response with resolution time as defined by Vendor, but within a commercially reasonable time given the importance of the issue).
Priority 4. Damage, defect or work associated with standards compliance not likely to present safety or system integrity problems prior to the next scheduled inspection. Priority 4 defects will be repaired during scheduled outages as resources permit in accordance with procedures to be agreed between Owner and Contractor or the Operating Committee. To the extent that Contractor determines that the performance of any priority 2, 3 or 4 Demand Work is necessary or prudent, Contractor shall notify Owner of such determination, and, unless Owner expressly instructs Contractor in writing not to perform such Demand Work, Owner shall be deemed authorized to perform the Demand Work and shall proceed to schedule and perform such Demand Work, based on the priorities established in Section 4.9 of this Exhibit A.
Priority 4. Cisco or Cisco's customer requires information or assistance on Product capabilities, installation, or configuration.
Priority 4. Administrative transfer for residents displaced because of DHA action involving demolition, disposition, revitalization or rehabilitation of dwelling units.
Priority 4. Low means KnowledgeLake Solution service requests that can take longer than one (1) day (e.g. projects, developments, procurement).
Priority 4. Align NHS England and Immigration Enforcement commissioning systems and strategies to ensure quality
Priority 4. A Priority 4 incident exists when the use of xxxxx' contractual services is not affected directly and / or not restricted significantly.
Priority 4. Issue is not directly related to VUEWorks software. If an issue is determined to be related to hardware, browser, or operating system malfunction VUEWorks will notify Customer that the issue must be resolved by the Customer. These cases are usually substantiated if the issue occurs on only one user computer and cannot be replicated on another user computer or at VUEWorks’ test environment VUEWorks, LLC. will provide commercially reasonable effort based on the above guidelines. If it is determined that the effort required to resolve the issue is not included in this Annual Maintenance and Support policy, work will stop and the Customer will be advised that the work is not covered. At VUEWorks discretion, the customer may be provided an option for VUEWorks to continue the work at an agreed to cost and scope.
