Common use of Problems or Complaints Clause in Contracts

Problems or Complaints. In the case of any problem or complaint, the Guest, Suppliers and members of the Rental Party must inform the Owners at the earliest opportunity so they have the chance to rectify the situation as quickly and efficiently as possible. Any complaint, which cannot be resolved locally, must be notified in writing to Owners prior to departure from the Property. Failure to follow this procedure this may hinder the ability of the Owners to rectify the problem.