Common use of Procedure for registration and consideration of claims Clause in Contracts

Procedure for registration and consideration of claims. 10.1. In case of receiving services for international mail delivery of inadequate quality, including, but not limited to damage or loss of cargo, the Customer may issue a complaint within 14 calendar days from the date of receipt of the International Mail by filling in the appropriate form (which can be obtained on request to the service support of the carrier company, which carried out the delivery). 10.1.1. Exceptions shall be the Customer’s goods that have not been identified or shipped by employees of the warehouse of the international representative office. The deadline for filing such complaints shall be 2 calendar months from the date of goods delivery indicated on the carrier’s website to the warehouse of the international representative office. 10.1.1.1. Claims concerning the International Mail from the European representative offices shall be sent via tickets in personal cabinet. 10.2. In accordance with the requirements of the Universal Postal Union Acts, a claim (request) may be considered within 2 months from the date of submission of the initial claim or within 30 days of that date, if the claim was submitted using electronic means. 10.2.1. The standard period for consideration of the claim shall be 10 working days, but it may be extended (para.10.2) if third parties shall be involved. 10.3. In case of receipt of International Mail with damage to external packaging or access to the content, the Receiver shall draw up the relevant act and issue a complaint to the carrier in the presence of the representative of the carrier company. 10.3.1. When filing a complaint about damage to the cargo or lack of content delivered in the country of the Receiver of Meest Partner, the Customer shall attach the Act drawn up with the representative of the carrier company. 10.4. The Contractor shall not accept claims for: • damage to the cargo in case of lack of proper packaging or appropriate marking on the part of the Seller/Sender (in accordance with Clause 4.6 of the Public Offer), provided that additional packaging was not ordered at the warehouse of the International Representative Office (in accordance with Clause 7.3.1.1. of the Public Offer); • damage to fragile cargo, regardless of the nature/quality of packaging, including, but not limited to: dishes, lamps, windshield, glass products, ceramics; • damage to oversized cargo, including, in the presence of additional packaging, since the Contractor does not have special equipment to ensure the separate placement of oversized goods, including: hoods, bumpers, car wings, doors, case furniture, but not exclusively 10.5. The Contractor shall not consider claims regarding the blocking of the Customer’s personal profile, regardless of the reason for blocking. 10.6. The Contractor shall not accept for consideration a claim for violation of the terms of delivery during the period

Procedure for registration and consideration of claims. 10.1. In case of receiving services for international mail delivery of inadequate quality, including, but not limited to damage or loss of cargo, the Customer may issue a complaint within 14 calendar days from the date of receipt of the International Mail by filling in the appropriate form (which can be obtained on request to the service support of the carrier company, which carried out the delivery). 10.1.1. Exceptions shall be the Customer’s goods that have not been identified or shipped by employees of the warehouse of the international representative office. The deadline for filing such complaints shall be 2 calendar months from the date of goods delivery indicated on the carrier’s website to the warehouse of the international representative office. 10.1.1.1. Claims concerning Complaints about the International Mail from must be made by creating an appeal with the European representative offices shall be sent via tickets appropriate topic in the Meest Shopping personal cabinet.account 10.2. In accordance with the requirements of the Universal Postal Union Acts, a claim (request) may be considered within 2 months from the date of submission of the initial claim or within 30 days of that date, if the claim was submitted using electronic means. 10.2.1. The standard period for consideration of the claim shall be 10 working days, but it may be extended (para.10.2) if third parties shall be involved. 10.3. In case of receipt of International Mail with damage to external packaging or access to the content, the Receiver shall draw up the relevant act and issue a complaint to the carrier in the presence of the representative of the carrier company. 10.3.1. When filing a complaint about damage to the cargo or lack of content delivered in the country of the Receiver of Meest Partner, the Customer shall attach the Act drawn up with the representative of the carrier company. 10.4. The Contractor shall not accept claims for: • damage to the cargo in case of lack of proper packaging or appropriate marking on the part of the Seller/Sender (in accordance with Clause 4.6 of the Public Offer), provided that additional packaging was not ordered at the warehouse of the International Representative Office (in accordance with Clause 7.3.1.1. of the Public Offer); • damage to fragile cargo, regardless of the nature/quality of packaging, including, but not limited to: dishes, lamps, windshield, glass products, ceramics; • damage to oversized cargo, including, in the presence of additional packaging, since the Contractor does not have special equipment to ensure the separate placement of oversized goods, including: hoods, bumpers, car wings, doors, case furniture, but not exclusively. 10.5. The Contractor shall not consider claims regarding the blocking of the Customer’s personal profile, regardless of the reason for blocking. 10.6. The Contractor shall not accept for consideration a claim for violation of the terms of delivery during the periodperiod of martial law in Ukraine and Kazakhstan.

Procedure for registration and consideration of claims. 10.1. In case of receiving services for international mail delivery of inadequate quality, including, but not limited to damage or loss of cargo, the Customer may issue a complaint within 14 calendar days from the date of receipt of the International Mail by filling in the appropriate form (which can be obtained on request to the service support of the carrier company, which carried out the delivery). 10.1.1. Exceptions shall be the Customer’s goods that have not been identified or shipped by employees of the warehouse of the international representative office. The deadline for filing such complaints shall be 2 calendar months from the date of goods delivery indicated on the carrier’s website to the warehouse of the international representative office. 10.1.1.1. Claims concerning Complaints about the International Mail from must be made by creating an appeal with the European representative offices shall be sent via tickets appropriate topic in the Meest Shopping personal cabinet.account 10.2. In accordance with the requirements of the Universal Postal Union Acts, a claim (request) may be considered within 2 months from the date of submission of the initial claim or within 30 days of that date, if the claim was submitted using electronic means. 10.2.1. The standard period for consideration of the claim shall be 10 working days, but it may be extended (para.10.2) if third parties shall be involved. 10.3. In case of receipt of International Mail with damage to external packaging or access to the content, the Receiver shall draw up the relevant act and issue a complaint to the carrier in the presence of the representative of the carrier company. 10.3.1. When filing a complaint about damage to the cargo or lack of content delivered in the country of the Receiver of Meest Partner, the Customer shall attach the Act drawn up with the representative of the carrier company. 10.4. The Contractor shall not accept claims for: • - damage to the cargo in case of lack of proper packaging or appropriate marking on the part of the Seller/Sender (in accordance with Clause 4.6 of the Public Offer), provided that additional packaging was not ordered at the warehouse of the International Representative Office (in accordance with Clause 7.3.1.1. of the Public Offer); • - damage to fragile cargo, regardless of the nature/quality of packaging, including, but not limited to: dishes, lamps, windshield, glass products, ceramics; • - damage to oversized cargo, including, in the presence of additional packaging, since the Contractor does not have special equipment to ensure the separate placement of oversized goods, including: hoods, bumpers, car wings, doors, case furniture, but not exclusively 10.5. The Contractor shall not consider claims regarding the blocking of the Customer’s personal profile, regardless of the reason for blocking. 10.6. The Contractor shall not accept for consideration a claim for violation of the terms of delivery during the periodregardless

Procedure for registration and consideration of claims. 10.1. In case of receiving services for international mail delivery of inadequate quality, including, but not limited to damage or loss of cargo, the Customer may issue a complaint within 14 calendar days from the date of receipt of the International Mail by filling in the appropriate form (which can be obtained on request to the service support of the carrier company, which carried out the delivery). 10.1.1. Exceptions shall be the Customer’s goods that have not been identified or shipped by employees of the warehouse of the international representative office. The deadline for filing such complaints shall be 2 calendar months from the date of goods delivery indicated on the carrier’s website to the warehouse of the international representative office. 10.1.1.1. Claims concerning the International Mail from the European representative offices shall be sent via tickets in personal cabinet. 10.2. In accordance with the requirements of the Universal Postal Union Acts, a claim (request) may be considered within 2 months from the date of submission of the initial claim or within 30 days of that date, if the claim was submitted using electronic means. 10.2.1. The standard period for consideration of the claim shall be 10 working days, but it may be extended (para.10.2) if third parties shall be involved. 10.3. In case of receipt of International Mail with damage to external packaging or access to the content, the Receiver shall draw up the relevant act and issue a complaint to the carrier in the presence of the representative of the carrier company. 10.3.1. When filing a complaint about damage to the cargo or lack of content delivered in the country of the Receiver of Meest Partner, the Customer shall attach the Act drawn up with the representative of the carrier company. 10.4. The Contractor shall not accept claims for: • damage to the cargo in case of lack of proper packaging or appropriate marking on the part of the Seller/Sender (in accordance with Clause 4.6 of the Public Offer), provided that additional packaging was not ordered at the warehouse of the International Representative Office (in accordance with Clause 7.3.1.1. of the Public Offer); • damage to fragile cargo, regardless of the nature/quality of packaging, including, but not limited to: dishes, lamps, windshield, glass products, ceramics; • damage to oversized cargo, including, in the presence of additional packaging, since the Contractor does not have special equipment to ensure the separate placement of oversized goods, including: hoods, bumpers, car wings, doors, case furniture, but not exclusively 10.5. The Contractor shall not consider claims regarding the blocking of the Customer’s personal profile, regardless of the reason for blocking. 10.6. The Contractor shall not accept for consideration a claim for violation of the terms of delivery during the periodperiod of martial law in Ukraine.