Provision of Support Services. 4.1 The Support Services shall be provided remotely, save to the extent that the parties agree otherwise in writing.
Provision of Support Services. During the applicable Subscription Term for a Cloud Service, Elastic will provide Customer with Support Services in accordance with the applicable Support Services Policy and the Subscription Level purchased by Customer. Support Services will only be delivered remotely, electronically, through the Internet, and when applicable, depending on the particular Subscription Level purchased, via telephone.
Provision of Support Services. During the applicable Subscription Term for a Cloud Service, Elastic will provide MSP with Support Services for the applicable Managed Services Offering in accordance with the applicable Support Services Policy and the Subscription Level purchased by MSP. Support Services will only be delivered remotely, electronically, through the Internet, and when applicable, depending on the particular Subscription Level purchased, via telephone.
Provision of Support Services. The Company’s policies with respect to the provision of the Subscription Services and Software, including technical support and availability, are set forth in the Company’s standard Service Guide as may be updated from time to time by the Company to reflect current service levels. A copy of the Company’s Service Guide can be found at xxxxx://xxx.xxxxxxxxxxx.xxx/display/resources/Legal+Docs.
Provision of Support Services. 7.1 The Sublicensor shall use its reasonable endeavours to carry out the support services for the QuickMed System throughout the Term to the Sublicensee in accordance to the Support Service Specifications contained in Schedule 3 herein.
7.2 The Sublicensor shall use its reasonable endeavours to further perform and complete the support services:
(a) in accordance with good industry practice;
(b) with due care and skill and in a diligent and expedient manner;
(c) as far as reasonably possible, in a manner to prevent or minimise any disruption or interference with the Sublicensor’s business and operations; and
(d) in compliance with all applicable laws.
7.3 The Sublicensee agrees to promptly provide the Sublicensor with sufficient documentation, data and assistance with respect to any reported errors and to reasonably cooperate with the Sublicensor, in order for the Sublicensor to comply with its obligations hereunder.
7.4 The Parties agree that, in no event shall the Sublicensor be responsible or liable for any errors, bugs or other problems caused by hardware or software not provided by the Sublicensor.
Provision of Support Services. During an applicable Subscription Term, Elastic will provide Customer with Support Services in accordance with the Support Services Policy:
(a) in the case of Gold and Platinum Subscriptions, for the covered Project(s), up to the applicable number of Billable Nodes included in the Subscription; and
(b) in the case of an Enterprise Subscription, up to the number of Resource Units included in the Subscription. Support Services will be delivered to Customer remotely, electronically, through the Internet, and when applicable, depending on the Subscription Level purchased, via telephone. For the avoidance of doubt, Support Services are not delivered in person at Customer’s facilities.
Provision of Support Services. 3.1. Where Support Services are specified in a Fee Schedule or Statement of Work, we shall use our best endeavours to respond to any request for technical support with respect to any reproducible malfunction in the Smart-UI Products that you report to us that prevents the Smart-UI Products from performing materially in accordance with the Specifications (Error) in accordance with the applicable response times set forth in clauses 6.3 and 6.4 of this SLA, during the Subscription Term (collectively, the Support Services).
Provision of Support Services. 2.1 Virtual Cabinet shall provide the Support Services as specified in the Quotation and in accordance with these Specific Conditions.
2.2 Virtual Cabinet shall provide support for Software to the Customer with reference to the provider of Third Party Software if appropriate. Virtual Cabinet shall use reasonable endeavours to resolve problems as quickly as practicable but shall not be liable to the Customer or be deemed to be in breach of the Agreement by reason of any delay or failure to do so.
2.3 Virtual Cabinet shall provide upgrades to the Software as it deems appropriate.
2.4 Where a request for support (including, but without prejudice to the generality of the foregoing, the re- installation of server Software or the implementation of upgrades) by the Customer is in the sole opinion of Virtual Cabinet not covered by the provision of Support Services but is a request for additional work then clause 4.1 of the General Conditions shall apply.
Provision of Support Services. Blue Prism shall provide the Support Services in accordance with the Blue Prism Maintenance & Support Terms.
Provision of Support Services. To the extent LICENSEE makes a request for Support Services (including the signing of third party software features), QTIL can elect, at its sole option, to either (a) not provide such requested Support Services, in which case no further action or obligation is required of QTIL with respect to said request for Support Services, (b) provide such requested Support Services to LICENSEE free of charge in accordance with the terms and conditions of this Agreement, or (c) provide a quote in response to LICENSEE’s request for such Support Services, in which case said quote will provide (i) a description of Support Services to be provided by QTIL or its Affiliate with respect to the applicable PKLA Product Kit, (ii) a brief description of any Support Materials that would be provided as part of the Support Services, (iii) any requirements or acceptance criteria that apply to Support Services or Support Materials, if applicable, (iv) a schedule and fees for such Support Services and Support Materials, if any (“Support Services Fee”), and (v) other applicable terms, if any (hereinafter collectively referred to as “Support Services Quote”).
