Common use of Recorded Phone Line Clause in Contracts

Recorded Phone Line. a. All telephone lines used for conversations between Flight Attendants and the Scheduling Department shall be recorded at all times. The Company shall honor the request of a Flight Attendant who asks to speak with management, including Inflight management. b. Upon the initiation of a telephone call on a recorded line, Company personnel shall identify their Company status to the contacted Flight Attendant and the person on the receiving end of the call will confirm that the Company representative is talking to the affected Flight Attendant. For example: "Hello, this is Omni Air Crew Scheduler Xxxxx calling, am I talking to Flight Attendant Xxxxx?" c. The Company shall retain each recorded conversation for ninety (90) days from the date of recording, unless such recording has been identified as particular to discipline, investigation or a grievance. In such cases the recording will be retained until the matter has been fully and finally settled. d. The Company shall not randomly review the recording for the purpose of initiating discipline.