Remote Issue Resolution. During the Support Term and subject to Section II.E (Customer Responsibilities) of the Hardware Schedule included in the Standard Agreement as Schedule B, BD will use RSS (as such term is defined under the General Terms and Conditions of the Standard Agreement), as appropriate, in its work to verify, diagnose and resolve an Issue with a Pyxis Product deployed with RSS.
Remote Issue Resolution. When Customer reports a failure of a Pyxis Product to Properly Perform (an "Issue"), CareFusion will promptly respond to Customer's report. CareFusion will request additional information about the Issue, if needed, will assess the severity of the Issue in consultation with Customer, and will begin work to verify, diagnose and resolve the Issue. If remote support technologies ("RSS") are deployed with the Product, CareFusion will use RSS as appropriate in its work to verify, diagnose and resolve the Issue. Customer will provide high-speed internet access and firewall modifications to enable connectivity to the Pyxis Product via RSS, if applicable. If Customer's system, connectivity, or personnel do not permit RSS on a Pyxis Product, then: (i) any Guaranteed Response Time or Uptime (as defined below) applicable to that Pyxis Product will be void; and (ii) Customer will pay CareFusion on a time and materials basis for any onsite services. Customer will permit CareFusion to install and maintain at Customer's site the applications necessary to allow the deployment of Updates and Upgrades (as defined below) by RSS. Where direct access to equipment is required, Customer will allow CareFusion such access. For applicable Pyxis ES Products, CareFusion will provide monitoring of Pyxis ES Product performance via RSS, and will notify identified Customer representatives of specific alarms and events where CareFusion has acted either to prevent or correct a service condition.
