Common use of Scope of Support Clause in Contracts

Scope of Support. In using HashiCorp Support, Customer agrees it will: (a) provide HashiCorp with sufficient information and resources to correct the applicable Support issue; and (b) promptly install all software updates provided by HashiCorp. Customer is responsible for reading the release notes and any other documentation provided by HashiCorp before installing or upgrading the Software, and for testing the Software before deploying it in a production environment. Customer should also backup its production systems on a regular basis and have those backups available if needed for restoration purposes. HashiCorp is not obligated to provide Support for the following: (a) Software that has been modified or damaged by Customer or a third party (unless at HashiCorp’s direction); (b) issues caused by Customer’s negligence, or a malfunction of Customer’s hardware or cloud-environment, or other causes beyond HashiCorp’s reasonable control; and (c) issues caused by third party software not licensed or provided by HashiCorp that Customer may be using in conjunction with HashiCorp Software.

Scope of Support. In using HashiCorp Support, Customer User agrees it will: (a) provide HashiCorp with sufficient information and resources to correct the applicable Support issue; and (b) promptly install all software updates provided by HashiCorp. Customer User is responsible for reading the release notes and any other documentation provided by HashiCorp before installing or upgrading the Software, and for testing the Software before deploying it in a production environment. Customer User should also backup its production systems on a regular basis and have those backups available if needed for restoration purposes. HashiCorp is not obligated to provide Support for the following: (a) Software that has been modified or damaged by Customer User or a third party (unless at HashiCorp’s direction); (b) issues caused by CustomerUser’s negligence, or a malfunction of CustomerUser’s hardware or cloud-cloud- environment, or other causes beyond the HashiCorp’s reasonable control; and (c) issues caused by third party software not licensed or provided by HashiCorp that Customer User may be using in conjunction with HashiCorp Software.